Sales Strategy & Operations Lead


Singapore City, SG
  • Job Type: Full-Time
  • Function: Sales
  • Post Date: 03/01/2021
  • Website:
  • Company Address: 690 5th Street San Francisco, CA, San Francisco, CA, 94107

About UserTesting

UserTesting is an on-demand human insight platform that quickly gives companies a first-person understanding of how their target audience behaves throughout any experience and why.

Job Description

UserTesting was founded in 2007, and is backed by world class VCs: Accel, Greenspring, Insight Partners, and OpenView. In 2020, we crossed $100M in revenue, and are accelerating our international growth from our San Francisco headquarters. UserTesting is now present in 12 countries, with regional offices in Atlanta, Edinburgh, Singapore, and Oslo. Today, more than 2,000 organizations in 45 countries use the UserTestingⓇ Human Insight Platform to make more informed, customer-first decisions at scale.

Choosing to join our team means being part of a passionate group focused on transforming the way companies learn about their customers and build better products and experiences. Using our powerful software combined with the industry’s largest and most diverse panel of test participants, our customers can quickly target their audience and receive think-aloud video feedback from real people sharing their thoughts to your questions. UserTesting’s industry-leading platform enables companies to get rapid feedback on all types of customer interactions and experiences: websites, mobile apps, prototypes, campaigns, real world experiences, and more! A recent Forrester study found the ROI of using UserTesting to be 655%!

We’re proud that this is our third year of being honored as an Inc. Best Workplace and a Fortune Best Workplace in the Bay Area, along with having received a variety of additional workplace and corporate growth awards. We’ve made a commitment to build and develop a diverse workforce that reflects the labor markets in which we operate. We actively look to add amazing people to our team who will bring diversity across many lines, including race, ethnicity, religion, sexual orientation, age, marital/family status, disability, gender identity, sex, and country of origin, in addition to bringing a variety of backgrounds, interests and opinions.  At the end of 2020, our global team was 43% women and 36% minority; in the U.S., our underrepresented minority population was 16%. In the last year, we’ve had more than a third of our employees take on new roles within UT.  We do everything we can to make UserTesting a place where you feel you belong and are empowered to do the best work of your career.

The Opportunity

We are looking for a Sales Strategy and Operations Lead to join the Revenue Operations team. This role is part of the Revenue Operations team working cross functionally with Sales, Finance, Customer Success, and Marketing in order to report the sales forecast, funnel and bookings activity for UserTesting in the APAC region. This role will support standardized metrics, new sales metrics as required, ad-hoc reporting requests, and then will analyze results to provide insights, conclusions, and general guidance to the APAC sales leadership and team. The ideal candidate will be a high-energy, hands-on, detail-oriented individual with experience reporting bookings data from CRM for our sales team, with a proven record of turning data into actionable insights. This person will support our dynamic sales organization by providing timely and accurate data to support decision making and productivity improvement.


  • Create bookings reports for executives and sales management, segmented by geography, product family, partner channel, customer vertical, customer size, etc.
  • Design sales reports and dashboards in alignment with strategic initiatives by gathering business requirements, providing subject matter expertise, creating, testing and deploying.
  • Partner with Global Field Enablement team to ensure APAC sales team members are trained on core processes and tools
  • Generating presentations for various internal audiences to convey the state of the business and communicate key insights for decision makers.
  • Help sales management enhance the understanding of their business, improve decision making and increase sales productivity.
  • Assist with manufacturing demand planning by providing visibility into sales funnel.
  • Resolve case inquiries and be a trusted advisor to our APAC regional sales team. Frequent communication with account executives and sales management to resolve a variety of issues and improvements related to forecast, bookings, sales systems, and sales process.
  • Document business processes and create desktop procedures for monthly/quarterly close, commission accounting tasks, and audits.
  • Execute assigned projects as needed and recommend and deliver process improvements.
  • Serve as a subject matter expert on sales forecast, sales systems and processes, and sales metrics for the APAC region.

What We're Looking for in this Role:

  • 6+ years of work experience is required, ideally in financial analysis and/or accounting with experience working in a SaaS or technology company. A Bachelor Degree required; Finance, Economics, or related field is preferred.
  • Strong communication (written and verbal), organizational, analytical and problem-solving skills, along with strong attention to detail.
  • Exceptional data analysis and database skills (SQL preferred) and problem solving ability, including advanced proficiency in business intelligence (Tableau, Periscope, Looker a plus) or decision support systems, as well as Excel (lookups, pivot tables, macros, etc.).
  • Experience with coverage models, quota setting and territory alignment preferred.
  • Ability to multi-task while managing deadlines, perform well under pressure, work independently and as a part of a team.

To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Aside from a great work environment and the opportunity to change the world, we’re also growing the team quickly - join us!

Related Jobs

Data Scientist (Product Analyst)

UserTesting - Edinburgh, SC

Senior Product Marketing Manager

UserTesting - Remote

Senior Data Engineer

UserTesting - San Francisco, CA, US

Front-End Engineer

UserTesting - Vancouver City, British Columbia, CA

Android Engineer

UserTesting - Edinburgh, SC
Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.