Content Research Specialist

ApplyBoard

Kitchener City, Ontario, CA
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 06/14/2021
  • Website: applyboard.com
  • Company Address:

About ApplyBoard

At ApplyBoard, we believe that education is a right, not a privilege. We empower people around the world to access the best education available. Through our platform and team of experts, we streamline the application process, from submission to enrolment, assisting thousands of students to pursue their dreams of studying abroad.

Job Description

We’re building a movement - an education revolution. We’re building a world where anyone, anywhere can have access to the best education regardless of where they were born. At our core, we believe education is a right, not a privilege. To that end, we’re building a company and a suite of products to lead the charge in transforming access to education. ApplyBoard is an online platform that empowers students around the world to access the best education by connecting international students, recruitment partners, and academic institutions. We simplify the study abroad search, application, and acceptance process. Not only do we help students with their study abroad journey, but we also help academic institutions to find the best students globally. Our goal is to help enable better, more diverse, schools that are enriched with cultures from all over the world.
 
About ApplyBoard
ApplyBoard is an online platform that empowers students around the world to access the best education. Founded in 2015, ApplyBoard has grown to become the world’s largest online platform for international student recruitment, assisting more than 100,000 students with their educational journey. 
 
By connecting international students, recruitment partners, and educational institutions, we simplify the study abroad search, application, and acceptance process through our platform and services. To date, we have built partnerships with 1,200+ educational institutions in Canada, the United States, and the United Kingdom, and 4,000+ recruitment partners around the world. In 2019, ApplyBoard was named the fastest-growing technology company in Canada by Deloitte, ranking #1 on the Technology Fast 50™ list. 
 
In May 2020, the company announced it successfully raised C$100M Series C funding on a C$2B valuation, reaching a ‘Unicorn’ valuation, allowing us to invest heavily in our technology, growing our team, and serving more customers.
 
Our Team
Our team of over 500+ ApplyBoardians (and growing!) is just as diverse as the customers we support. Comprising 27 nationalities, 53 languages spoken, and 50/50 gender parity, diversity is fostered and celebrated on our team. The ApplyBoard headquarters is located in Kitchener, ON Canada, with representatives in 20 countries including India, Bangladesh, Nepal, Pakistan, Vietnam, the Philippines, the United Kingdom, Mexico, Brazil, and China.
 
The Role:
We are looking for a detailed oriented, customer centric and creative Content Research Specialist to join our growing Customer Experience team and take our company and platform to the next level!

Responsibilities:

    • Review legal contracts to ensure partner schools are promoted accordingly
    • Conduct research to extract program and school requirements
    • Review data for deficiencies and update information in response to research findings
    • Collate, verify accuracy, and sort both external and internal information to prepare for computer entry
    • Work with ApplyBoard’s partner schools (emails, calls, meetings) to build relationships, clarify, verify, and resolve ambiguities and ensure school and specific program requirements are detailed and consistent
    • Clarify processes when required
    • Create school pages, program web pages, write descriptions, and categorize programs to accurately represent partner schools
    • Communicate school information across appropriate teams within ApplyBoard
    • Work cross functionally to respond to program and school inquiries and requests
    • Participate in partner school information sessions and workshops
    • Assist team leads and management to provide feedback for process improvement

Preferred Qualifications:

    • Proficiency in proofreading/editing text to ensure spelling and grammatical precision
    • Experience or education in qualitative research methods preferred
    • Working knowledge of Google spreadsheets, Microsoft Word and Gmail
    • Flexible and adaptable; someone who thrives in a fast-paced, collaborative environment
    • Exceptional interpersonal, verbal, and written communication skills
    • Aptitude for prioritizing tasks with an attention to detail
    • Ability to work independently to complete data entry tasks and maintain up-to-date records of program requirements
    • Ability to work cross-functionally to ensure information consistency and quality
    • Adept researching and problem-solving capabilities
    • Associates or Bachelor's degree an asset

What we offer:

      • The opportunity to have an impact on a product that is positively affecting change to thousands of students lives every day
      • Working alongside a brilliant and globally diverse team that is the fastest growing in the Waterloo region
      • Great compensation and benefits package to keep you healthy and happy!
 
Thank you for your interest in ApplyBoard, however, only those applicants that have been selected for an interview will be contacted. 
 
At ApplyBoard, we understand the value of having a diverse team. That’s why we believe in providing equal opportunity regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, and conviction. Please let us know if you require accommodation during the recruitment process.
 
 
Thank you for your interest in ApplyBoard; however, only those applicants that have been selected for an interview will be contacted.  At ApplyBoard, we understand the value of having a diverse team. That’s why we believe in providing equal opportunity regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, and conviction. Please let us know if you require accommodation during the recruitment process. 
 
Life at ApplyBoard:
By joining our team, you have the opportunity to:-Join the fastest-growing technology company in Canada, with many opportunities for growth  and advancement-Work alongside a globally diverse team of over 700 team members based in 18 countries, who represent over 30 nationalities and speak more than 40 languages.
 
Make a difference in the lives of thousands of students as they explore educational opportunities. Want to learn more about Life at ApplyBoard? Check out this video, and be sure to follow us on our Life at ApplyBoard Instagram. 
 
About ApplyBoard
ApplyBoard simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and academic institutions on one platform. To date, ApplyBoard has become the world’s largest online platform for international student recruitment, assisting more than 100,000 students with their educational journey.
 
 In 2019, ApplyBoard was named the fastest-growing technology company in Canada by Deloitte, ranking #1 on the Technology Fast 50™ list. In May 2020, ApplyBoard announced a C$100M Series C funding on a C$2B valuation, reaching a ‘Unicorn’ status. This funding will allow us to further invest in our technology, grow our team, and serve more students on our mission to educate the world. 
Thank you for your interest in ApplyBoard. Please note that only qualified applicants that have been selected for an interview will be contacted. 

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.