Enterprise Support Engineer


Redwood City, CA, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 02/16/2021
  • Website: exo-Imaging.com
  • Company Address:

About Exo

Exo (pronounced “Echo”) is pioneering a high-performance handheld ultrasound platform and AI for imaging and therapeutic applications. Exo is committed to delivering affordable and easy-to-use medical imaging to healthcare professionals around the world. By delivering easy-to-use, high quality medical imaging, Exo will empower healthcare professionals to make critical, real-time decisions that improve patient outcomes. bringing diagnostic-grade medical imaging to the pocket of every caregiver and clinician worldwide.

Job Description

Job Summary:   Exo is seeking an experienced Enterprise Support Engineer to join our Exo Works team. Your core responsibilities are to design, develop and maintain interfaces, integrations, and connectivity to all types of vendors used within the Point of Care Ultrasound (POCUS) workflow features with large enterprise (primarily health systems) customers around the world. The candidate is able to confidently discuss POCUS workflow in various hospital departments and is fluent in DICOM and HL7 integrations to provide support to various customer IT and Security teams.


Job Responsibilities (but not limited to):

  • Conduct meetings with vendors and clients to develop desired requirements
  • Develop, test and implement interfaces based on customer and vendor requirements/specifications
  • Maintain/enhance all existing interfaces with all vendors/practices
  • Maintain/enhance current HL7 engine
  • Researching problems, testing, training and documenting best practices
  • Prepare and maintain documentation on all interfaces
  • Develop different IT solutions for all types of connectivity requirements
  • Stay current with healthcare regulatory requirements
  • Work with the customer in the analysis of the specifications and then; using the core platform; develop software that will adhere to the specifications.
  • Development of software or workflow documentation or specifications.
  • Facilitate communication between the key participants 
  • Delivery of tasks that adhere to the project timeline.
  • Ability to service numerous parallel assignments or projects.
  • Works closely with project team to communicate status and reports
  • Develops and implements solutions coordinating applications across the enterprise or its units/departments.
  • Evaluates existing components or systems to determine integration requirements and to ensure final solutions
  • Reuses components when possible and assists management in buy/build decisions.
  • This position may have potential responsibility for SOC-II Controls.
  • This position may require knowledge of applicable data privacy practices and laws.



Minimum Education/Experience Requirements:


  • Degree in Computer Science/Information Technology or related field
  • 3-5 years of relevant experience or equivalent combination of education and work experience
  • Experience with object-oriented programming
  • Experience with creating/working with DLLs
  • Experience with APIs
  • Experience working with healthcare integrations
  • Experience working with the HL7 interface standards and have a strong understanding and working knowledge of HL7 messages, message segments/structure.  FHIR experience a plus.
  • Experience with file parsing (HL7, JSON, XML, etc…) is desired
  • Experience with SQL Server is a plus
  • Excellent analytical and communication skills
  • Ability to work in team and solo projects
  • Ability to develop creative solutions to complex problems
  • Ability to deal with a number of tasks/interfaces simultaneously
  • Strong attention to detail

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.