Instructional Designer

Lending Club

Lehi, UT, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 02/16/2021
  • Website:
  • Company Address: 71 Stevenson Street Suite 300, San Francisco, CA, 94105

About Lending Club

LendingClub is America's largest online marketplace connecting borrowers and investors, facilitating personal loans, business loans, and financing for elective medical procedures and K-12 education and tutoring.

Job Description

LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC, and the only full-spectrum fintech marketplace bank. Members can gain access to a broad range of financial products and services through a technology-driven platform, designed to help them pay less when borrowing and earn more when saving. Since 2007, more than 3 million members have joined the Club to help reach their financial goals. We’re leading the governance of a new industry by developing ethical, responsible ways to bring greater value and better opportunities to our members. Everyone deserves a better financial future and our team is committed to making that a reality. Come join us!

About the Role

The Digital Adoption Platform (DAP) Instructional Designer (ID) is responsible for the design, development, and maintenance of instructional content in Walkme, LendingClub’s existing EPSS (Electronic Performance Support System). The DAP ID will work with the Learning & Development Design team and business partners to identify business problems and strategic solutions that can be implemented via the EPSS. The DAP ID will be responsible for analyzing and chunking content, designing and developing appropriate and succinct instructional support, and publishing content to production. Further, the DAP ID will maintain the relevancy of existing EPSS content and problem solve issues that arise with the EPSS. When available, the DAP ID will assist the rest of the Design team in the design and development of innovative and effective learning solutions for the business.

What You'll Do

  • Interact with Design team, business partners and Subject Matter Experts (SMEs) to identify business problems and ideate on EPSS based solutions
  • Conduct analysis and make learning and technical recommendations
  • Problem solve technical issues using knowledge of HTML/CSS/jQuery
  • Analyze source content for understanding and chunking
  • Use active voice and a succinct writing style for performance support
  • Create a maintenance plan and ensure content in the EPSS is current and relevant for the business
  • Use EPSS data collection tool to evaluate metrics captured on content, usability, and adoption of the platform
  • Report out on EPSS metrics to the team and business partners
  • Stay current on EPSS updates and functionality
  • Consult with Senior Instructional Designer on the needs analyses with stakeholders across various areas of the business to identify true learning needs
  • Design effective learning solutions that ensure associates are able to execute business transformation initiatives and core business strategies flawlessly

About You

  • Bachelor’s degree in educational technology, instructional design, performance improvement or related field required.
  • Experience with HTML/CSS/jQuery.
  • Experience with Walkme.
  • Experience with either Articulate Storyline, Articulate Studio, Adobe Captivate, or similar.
  • Proficient in Microsoft PowerPoint, and Microsoft Word.
  • 2+ years experience as an Instructional Designer.

    Critical Competencies

  • Performance support writing
  • Instructional Design
  • Ability to work in in a fast paced environment with multiple priorities and deadlines
  • Business/ SME management
  • Problem solving skills
  • Builds professional relationships
  • Sets and achieves goals

LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system. 


We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [email protected]

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.