Manager, Advisory & Consulting Services

Galvanize

Vancouver City, British Columbia, CA
  • Job Type: Full-Time
  • Function: Professional Svcs
  • Post Date: 02/16/2021
  • Website: www.wegalvanize.com/
  • Company Address: Suite 1500, 980 Howe Street, Vancouver, BC, V6Z 0C8

About Galvanize

Galvanize builds security, risk management, compliance, and audit software. We’re on a mission to unite these teams in our HighBond platform in order to strengthen individuals and protect organizations.

Job Description

Spend your days making a difference, not just working for a living. At Galvanize, we help our thousands of customers in countries all over the world make a direct impact every day. We do that by creating security, risk management, compliance, and audit software that uncovers fraud, waste, and abuse in their organizations.
 
Headquartered in Vancouver, Canada, with an award-winning culture, and a global presence. We work with the best customers and coworkers, tackling strategic business challenges and building awesome careers. Our Values are Customer Intensity, Embracing Ambiguity, and Authenticity, and they influence everything we do.
 
You are passionate about technology, creatively and commercially driven and are fully committed to a beautiful customer experience. You lead customer adoption project teams to drive adoption of Galvanize's GRC solutions, and support business development activities.

Responsibilities

      • Actively manage projects and mobilize the proper team resources to make sure that projects are delivered successfully; delays and project overruns are minimized; and project efficiencies and budgets are managed
      • Provide oversight and monitoring of services during the entire Product implementation lifecycle with a focus on: Capturing high quality business requirements, Creating design & walk-through documents and solution workflow diagrams, Designing/Architecting product implementation, Enablement training for customers, Coordinating with product managers to enhance product solutions, Responsible for reviewing/assigning support tickets that require professional services
      • Spearhead the development of business solutions that leverage the full suite of Galvanize’s products to increase efficiency for delivery of our projects. Use your experience to drive successful adoption and reduce associated risks
      • Assist Sales, Client Partners and/or Solution Consultants in pre-sales activities such as solutions development; product demonstrations; RFP responses; implementation scope, effort & price estimates; and contracting (Statements of Work etc.)
      • Take the lead, in conjunction with Client Partners and Senior Customer Account Managers, to develop customer roadmaps, strategies and approaches to drive increased adoption, maturation and expansion of GRC use cases within your portfolio of customers
      • Act as a trusted advisor and leverage your deep domain and practical GRC skills, knowledge and experience to help your customers tactically realize their GRC Program Vision, Goals and Objectives
      • Identify and close opportunities to expand existing and new customers
      • Maintain quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements and new features
      • Provide coaching and mentoring of Senior Specialists and Specialist team members on project management and customer enablement
 

Qualifications

    • Ability to lead or follow as the situation mandates
    • Domain knowledge in one or more of the following areas: Enterprise Risk Management, IT Risk Management, IT Security, Third Party Risk, Security Control Assessments
    • 7 plus years’ experience working in information security or IT Risk Management as part of a  professional services firm or within industry
    • Strong knowledge of security technology and frameworks like NIST, SIG, ISO27001, HIPAA,etc
    • Track record of successful project delivery management in an enterprise or to enterprise customers with a dynamic and complex technical / regulatory environment
    • Experience in client management and business development within those clients
    • Effective skills in persuasion and influence, as well as an ability to enthuse and inspire
    • Drive and determination to succeed in a dynamic company and growing team
    • Solid understanding of risk measurement and quantification techniques
    • Exceptional communication and presentation skills including great public speaking skills and workshop facilitation
    • Exceptional knowledge of business processes and the ability to solve business problems using a combination of technology and process changes
    • CISSP, CRISC, CISA or other relevant certification desired
    • Ability to travel up to 40%
Why you’ll love working here
1. You’ll tackle unique challenges and face the unknown often, supported by an amazing team who really want you to succeed.
2. Your growth opportunities are endless. From professional development to job shadowing, we’ll work with you to make your career goals happen.
3. You’ll become part of a greater community. We believe in mentorship, supporting students to explore opportunities in STEM, and many other important causes.
4. You’ll be paid well and enjoy great benefits, paid days off to volunteer in your community, relocation opportunities to our international offices and other perks to keep your mind and body healthy.
 
Ready to apply?
Thanks for your interest! Apply at wegalvanize.com/careers. Once we’re reviewed your application and determined it’s a match, we’ll reach out with next steps. Please note that due to the high volume of applications received, only short-listed candidates will be contacted. 
 
 We invite you to check us out on wegalvanize.com, Facebook, Twitter, LinkedIn, and Instagram.
 Galvanize welcomes applications from all candidates who meet our job requirements. Galvanize does not discriminate based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, disability, genetic characteristics or a conviction for which a pardon has been granted or a record suspended.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.