VP of Customer Success

Okera

San Francisco, CA, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 03/27/2021
  • Website: okera.com
  • Company Address: 995 Market St, 11th Floor, San Francisco, CA, 94103

About Okera

Okera provides secure data access so that data teams have the confidence to unlock the power of their data for innovation and growth.

Job Description

About Okera:
 
Okera, Inc is revolutionizing the way companies manage their data across on-premise and cloud-based data stores. We simplify the complexity of data management, governance, and operations, enabling our customers to widen access to data-centric employees that is larger than previously imaginable. We boast several Fortune 500 customers and are funded by Silicon Valley top-tier venture capital firms.
 
Okera is solving one of the biggest challenges facing big data right now - opening up data access for greater innovation while ensuring proper governance and compliance. The Okera Active Data Management Platform unifies and manages access across a multi-cloud, multi-datastore and multi-tool environment. 
 
What is it like working at Okera?

At Okera, we are on a mission to empower Enterprise organizations to get more value out of their data and we do it responsibility with a high regard for data security!  We are solving some truly amazing challenges and you would be a great fit if you embody a growth mindset, understand what it means to put the customer first, you are a go-getter and value the team over individual, you are accountable, hard working, value transparency, and are looking to join a fast-paced startup environment that truly wants to make a difference. 

Be sure to check out our most exciting recent press below especially being labeled as one of the 10 coolest big data start-ups in 2020!

About the role:

We are looking for a Customer Success Leader with a strong technical background to lead Technical Account Management, Onboarding, Enablement, Support, Professional Services, and Training at Okera. This is an exciting opportunity during a high growth period for Okera. The ideal candidate is a mission-driven senior leader who is excited to join Okera as the Vice President of Customer Success and Technical Services (VP, CS).

Role and Responsibilities:
  • Customer Obsession: To succeed in this role, you’ll need to be energized by engaging with customers, both in-person and virtually. You must be passionate about customer experience and a demonstrated ability to improve customer satisfaction/NPS and identify and enable potential expansion opportunities.
  • Responsible for customer-facing engineering teams, including Principal Solutions Architects and Delivery Engineers.
  • Program Development: Develop scalable solutions and build infrastructure for all enablement programs for Field, Channel, and Customer Success, including educational programs in onboarding, sales methodologies, sales management, and product.
  • Partner closely with Sales to drive expansion and renewals in our accounts.
  • Guide, coach, train and develop a team of TAM, SA, and Support managers.
  • Build out a Professional Services offering, both direct and via channel partners.
  • Define what world-class onboarding looks like to drive quick and holistic org-wide adoption and improve time to value.
Basic Qualifications:
  • Customer-first mindset.
  • 7+ years of leadership experience in Customer Success or Field Technical Services field, ideally at a company selling into enterprise IT or in the big data space.
  • Has a strong technical background managing technical services teams, ideally in the big data space.
  • A track record of growing and leading SaaS Customer Success and Support teams for a company managing more than $20M recurring revenue.
  • Is highly collaborative, both externally developing strong relationships with customers and teaming up well internally (e.g., Product Management, Engineering, Sales, Marketing).
  • Creates a product feedback loop with Product and Marketing to increase user satisfaction, adoption and expansion.
  • An enthusiastic and creative leader with a proven ability to inspire, motivate and focus teams as well as influence through persuasion, negotiation, and consensus-building.
  • Proven ability in the enterprise SaaS space.
  • An inspirational, hands-on leader who “leads from the front.”
  • Ideally, a combined background of post-sales and sales experience.
  • Bachelor’s degree required, MBA plus.
  • Must be a high-impact individual, dynamic speaker, and leader
  • Up to 25% travel.
What we offer:
  • Okera offers a highly collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with an experienced team of technologists and business leaders.

Benefits:

  • Competitive salary. 
  • Medical, dental, vision and stock options.
  • Unlimited time off. 
  • 401k plan. 
  • Virtual weekly happy hours.
  • Monthly Health & Wellness Program stipend.
  • Professional Self Development stipend annually to grow your knowledge.
At Okera, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. Okera is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.