Senior City Operations Specialist


London, GB
  • Job Type: Full-Time
  • Function: Operations
  • Post Date: 02/13/2021
  • Website:
  • Company Address: , Toronto, ON

About Ritual

At Ritual Technologies Inc., we're passionate about connecting you to great food through exceptional mobile technology. We want to give you a smooth ordering experience and VIP status at the best local restaurants and cafes, so you can save time and enjoy your favourite foods and coffees effortlessly.

Job Description

In this Operations & Partner Success role you are responsible for everything from launching new merchants, to managing existing merchants and providing them with timely and exceptional support. This person and team is the backbone of Ritual and Merchant satisfaction across the globe. 

This role, known internally as a Senior Operations & Partner Success Specialist, you will be responsible for the daily operational functions of supporting Ritual’s merchant network. You will ensure we are delivering world-class service and timely resolution of any issues facing our new and existing merchant partners. Your overall success in the role involves understanding both Ritual ONE and the Ritual Marketplace and how to drive our partners new customers while boosting engagement on their regulars. 

As a Senior Operations & Partner Success Specialist at Ritual you will…

  • Build trust and relationships with new merchant partners on the platform, helping them deploy digital marketing assets. 
  • Oversee all UK partner support inquiries and requests, ensuring there is a process in place for support in a timely and effective fashion. 
  • Support merchants in understanding how to use their partners portal to self-manage on the system, whether that be through process, product features or hands on support.   
  • Ensure merchant menus are set-up to meet Ritual’s high menu standard
  • Working cross-functionally to drive process improvement and better ways of doing things 
  • Be the voice of Ritual to our customers

You could be working with any of the following teams as a Senior Operations & Partner Success Specialist...

Merchant Onboarding:

This team works closely with our sales team to ensure merchants are launched and deployed in a timely manner by setting up their menus, providing training and hands on launch support to merchant partners to ensure excellent in-store and digital customer experiences.

Partner Support:

This team supports the merchants to run their day-to-day operations with Ritual efficiently. We work closely with the city teams and global support team to address merchant requests, ensure high menu quality, educate merchants on product features while identifying internal operational issues and developing mid to long-term solutions.

Order Management:

This team ensures that our network is operating smoothly by troubleshooting device related technical issues and manage real-time fulfilment of demand while ensuring a superior customer and merchant experience.

We’re looking for a Senior Operations & Partner Success Specialist that has…

  • A university or college graduate with 3+ years of experience
  • Food service, retail or startup experience is desirable
  • Strong attention to detail: Changes we make are reflected directly in our app affecting millions of transactions - not making errors is critical
  • Experience using Google Sheets / Excel
  • Excellent communication skills: You are comfortable speaking on the phone and you possess excellent writing skills
  • Is a hustler; You take ownership of Ritual’s growth and do whatever it takes to get the job done
  • Technical problem-solving skills
  • Bonus points for knowledge of SQL/Salesforce/Excel

What we offer:

  • Contribute to a lifestyle-changing consumer product used worldwide
  • Equity in the business - ownership is a key value at Ritual and we want you to share in our long-term success
  • The good stuff to help you grow in your career with us: performance reviews, product reviews with the founders
  • The tools you need to get the job done, like that really specific keyboard set up that lets you code faster than Usain Bolt runs

About Ritual:

Ritual delivers more than just an avenue to skip the lunch line - we serve up a true community experience, helping you connect with your social circle and local businesses via seamless technology, all built around what humans love most - food. Founded in 2014 by three serial entrepreneurs, we’re about a seamless ordering process, helping you discover hidden gems in your community, and connecting with your peers through seamless ordering. We help small businesses thrive in a digital culture with the ease and convenience of push button ordering, while retaining the human connection that makes local shops special. We believe we’re making a positive cultural impact on a global scale - and our investors do, too: we’ve raised over $140M in funding, helping us bring Ritual to nearly 50 cities across North America, Europe, Asia, and Australia. Hungry for more? Visit us at 


Ritual fosters and welcomes diverse teams and ideas: ideas that are new, different, and game-changing. We constantly strive to live up to our core values of authenticity, open-mindedness, and focusing on impact. We aim to build a culture where difference is valued, every team member has a seat at the table, and all voices are heard. It is thus our mission to attract and cultivate diverse perspectives by empowering our people to bring their authentic selves to work every day. 

We are committed to continuous improvement, and a diverse and inclusive workplace for all. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Accommodations are available upon request for candidates engaging in Ritual’s selection and interviewing process.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.