Customer Success Manager

Privacy.com

New York City, NY, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 02/12/2021
  • Website: privacy.com
  • Company Address: , New York, NY

About Privacy.com

Privacy.com is on a mission to protect your privacy online.

Job Description

Who We Are
We're making digital payments safer and easier for everyone by building accessible financial infrastructure for developers and seamless products for consumers. We started with a consumer product that reimagines the way people and businesses spend money online using ephemeral payment card numbers. Last year we launched a card issuing API on top of our transaction processing and core banking infrastructure. We made it available to developers, entrepreneurs, and creators through a simple, modern API that is now used by some of the most innovative startups, fintech companies, and neobanks.

What You’ll Do
As the first Customer Success Manager for our Card Issuing platform, your first responsibility is to ensure the ongoing success of our startup and enterprise customers. You will develop and own deep, trusting relationships with founders, executives, and decision makers to understand their businesses, goals, and objectives, helping to drive continued value for them and us.

Some of the things you’ll do as our first Customer Success Manager:

  • Collaborate with our Engineering and Product teams to deliver on time and successful customer launches, and translate customer feedback to shape the product roadmap
  • Develop processes to standardize and remove friction from the customer implementation process
  • Engage in regular customer outreach including quarterly and yearly reviews, ongoing check-ins, and ad hoc meetings as needed
  • Enable successful and consistent renewals, and identify and execute on new growth opportunities
  • Track achievement of customer goals through satisfaction, utilization, referrals, upsells, and renewals

Who You Are
You relish rolling up your sleeves and executing, just as much as you enjoy speaking with executives and shaping strategic goals. You have deep technical, product, and industry knowledge that you leverage to help our customers build world class products. Above all else, you understand that a win for our customers is a win for us.

We encourage candidates from all backgrounds and experiences to apply, but we think that successful candidates will have:

  • 2-5 years of client-facing experience, ideally in a high-growth or consulting environment
  • A technical background (CS or equivalent experience)
  • A detailed understanding of fintech and the payments landscape, or the ability to learn quickly
  • Strong communication and presentation skills
  • A strategic, collaborative, results-oriented, and analytical approach to problem solving
  • The ability to build long-lasting relationships

Privacy is an equal opportunity employer. We’re committed to ensuring a safe and inclusive workplace by welcoming people of all backgrounds, experiences, abilities and perspectives. We encourage people from traditionally underrepresented groups to apply. If you have a disability or other need that requires accommodations in the application process, please let us know.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.