Strategic Solution Architect - Payers


  • Job Type: Full-Time
  • Function: IT
  • Post Date: 02/12/2021
  • Website:
  • Company Address: 99 East Main Street, Columbus, OH, 43215

About Olive

Olive builds artificial intelligence and RPA solutions that empower healthcare organizations to improve efficiency and patient care while reducing costly administrative errors.

Job Description

Olive’s AI workforce is built to fix our broken healthcare system by addressing healthcare’s most burdensome issues -- delivering hospitals and health systems increased revenue, reduced costs, and increased capacity. People feel lost in the system today and healthcare employees are essentially working in the dark due to outdated technology that creates a lack of shared knowledge and siloed data. Olive is designed to drive connections, shining a new light on the broken healthcare processes that stand between providers and patient care. She uses AI to reveal life-changing insights that make healthcare more efficient, affordable and effective. Olive’s vision is to unleash a trillion dollars of hidden potential within healthcare by connecting its disconnected systems. Olive is improving healthcare operations today, so everyone can benefit from a healthier industry tomorrow.

As Olive continues to blaze a trail in AI and automation programs and solutions in the healthcare space, we are growing our team of Strategic Solution Architects to drive solution identification, design, feasibility, business impact, and value story. Strategic Solution Architects (SSAs) play a key role in establishing our customer partnerships during the tail end of our sales pursuits and ensuring we start our implementations from a strong foundation. Our SSAs typically have subject matter expertise in one or more key functional areas across the provider healthcare landscape such as, front-end/back-end revenue cycle, patient access, pharmacy administration, supply chain, EMR/ERP platforms, integration technology and others. This role will be part of the Strategic Assessment Team, within the Customer Experience Team.

The Strategic Assessment Team also serves as the bridge between sales and delivery. You will share the framework for program governance, set expectations for system access, identify key points of contact on the customer side, and help finalize the detailed requirements and design before transitioning the account to the Customer Experience implementation teams.


Strategically lead Olive Assessments to identify the best opportunities for payer customers and Olive from an automation design standpoint
Collaborate with the sales team to support candidate processes for automation (CPA) ROI calculations for impacts related to cost, revenue, compliance, and other strategic value.
Lead and support Olive Assessments within in the payer industry with data gathering and analysis to ensure the appropriate areas of opportunity are targeted
Leverage your payer subject matter expertise to serve as an external and internal facing subject-matter expert
Contribute to the development of payer service offerings and thought leadership
Provide subject matter expertise in Utilization Management and preferably one or more of the following capabilities: Claims & Payments, Member Engagement and/or Provider Engagement Support the continued development of Olive’s standard data requests and assessment approach with the goal of improving efficiencies in prospecting and securing positive outcomes
Lead and prepare for customer interviews during assessments and automation prospecting conversations
Consult with customers to fully understand business scenarios with a focus on understanding of changes to impacted business processes, guiding and advising customers through additional changes to their organization outside the immediate solution. Such as changes to internal job descriptions, repurposing of staff, change management and standardization efforts required, etc.
Partner with customers to develop detailed business requirements and to explore available solutions to drive business value through technology
Work with Technical Architect to effectively navigate hosting, infrastructure, virtual machine (VM), credential and security conversations during program initiation
Identify and develop solutions, both operational and technical, that require collaboration with internal experts, deep analyses and understanding of impact on end-product/solution.
Communicate with internal and customer team members. Work to influence team members regarding solution design, process and/or approaches.
Work with the Performance Improvement Team to support the creation of standard benefit impact models for automation use cases, including justifiable business cases to be taken for customer approval
Keep internal stakeholders and the executive leadership team informed of assessment and pursuit status and key issues that may impact the assessment
Collaborate internally with all levels of the revenue organization - Executive Leadership, Executive Directors, Strategic Account Leads, Customer Program Executives, Program Managers, and Solution Architects
Provide marketing with new data trends from our customers that highlight the impact automation is having for specific CPAs
Work with the Customer Experience implementation teams to transition customer context and relationships seamlessly into the implementation cycle


Bachelor’s degree or equivalent professional experience managing healthcare, technology and/or software engineering projects
6+ years of experience with analyzing and synthesizing quantitative and qualitative information, forming opinions with corresponding recommendations, and presenting the results to key stakeholders internally and externally
Minimum 5 years of Payer experience, including Utilization Management and preferably one or more of more than one of the following capabilities: Claims & Payments, Member Engagement and/or Provider Engagement

Applied expertise working across large payers and preferably strong, current relationships at the Executive, VP and C-Level executives at national and regional plans.
Depth of expertise in product & network development and optimization, value based care arrangements, contracting & credentialing and disease and utilization management.
Experience in administrative workflow redesign in healthcare settings knowledge of key performance indicators that are relevant to payer executives

Experience working with organizations on leading technology platforms and systems utilized by payer; ideally a working knowledge of data flows between providers and payers (e.g., EDI (Epic, Cerner, Allscripts, MEDITECH, Oracle, Workday)
Experience with measurement modeling - understanding of provider-side P&L impacts and operational KPIs
Expert experience understanding and documenting customer requirements and specifications
Strong cross-team communicator
Ability to stay organized and work independently with moderate supervision in a fast paced, high-growth organization
Comfortable suggesting internal areas for improvement and willingness to lead improvement initiatives
Strong written and verbal communication skills, including the ability to communicate complex issues to varying audiences and levels
Strong analytical and facilitation skills with the ability to interpret and anticipate customer needs in order to develop clear and attainable goals, objectives and execution of project plans
Strong self-starter with entrepreneurial drive and demonstrated ability to achieve stretch goals in a fast-paced, dynamic environment
Outstanding team player with the ability to coordinate people and activities across multiple functional areas
Ability to travel up to 75% of the time (travel will vary based on COVID, volume of assessments, focus areas, and other factors)
Role is fully remote and can be based anywhere in the contiguous United States

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.