Account Operations Associate


New York City, NY, US / Remote
  • Job Type: Full-Time
  • Function: Operations
  • Post Date: 03/03/2021
  • Website:
  • Company Address: 498 7th Avenue 19th Floor, New York, NY, 10018

About Transfix

Powering the future of freight.

Job Description

Transfix, named to Forbes’ “Next Billion-Dollar Startups” list, is the leading transportation solutions provider whose digital brokerage marketplace and logistics software offerings are helping transform the $800 billion trucking industry. Since its founding in 2013, Transfix has been driven by a mission to deliver simple, smart, and sustainable solutions for shippers and carriers, powered by people and technology.
By combining deep industry expertise and a best in class carrier network with cutting-edge technology, Transfix is reimagining the world of transportation.  Fortune 500 companies such as Staples, Unilever, Target and Wayfair rely on Transfix to handle their most important FTL freight needs. With instant pricing, algorithmic matching, superior service, and unmatched intelligence, Transfix is optimizing the supply chain from start to finish. Come leave a positive impact on the environment as we help reduce the carbon footprint caused by the 65 billion wasted miles on the road.  
The problems we solve everyday are real and require creativity, grit, and determination. Recognized as one of Built In’s Best Places to Work 2021, Transfix is building a culture that challenges norms while fostering experimentation and personal growth. We’re hiring team members who are passionate and are energized by the vision to simplify and transform one of the largest and most complex industries through technology, data and a strong commitment to customers. 
If you’re excited about transforming an industry, being part of an innovative culture, and making a positive impact on the environment, send us your resume.

What you'll do:

    • Solve logistical problems in a fast-paced environment to ensure timely and accurate fulfillment of our shipments
    • Schedule pickups and deliveries to ensure optimal transit times and on-time compliance
    • Communicate clearly and efficiently with customers
    • Resolve customer issues (product availability, administrative errors, etc)
    • Work with the operations team to communicate the customer’s needs and expectations
    • Partner with Account Operations Specialist to optimize processes and procedures and identify technological improvements

About you:

    • Must be flexible - we are disrupting an industry so changes to traditional processes should be expected
    • Organized, and manage your time efficiently
    • Transportation or other logistics industry experience
    • Bachelor’s degree preferred
To all recruitment agencies: Transfix does not accept unsolicited agency resumes and will not be held responsible for any fees related to unsolicited resumes.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.