Sr Manager Professional Services, East Coast US

Exabeam

Boston, MA, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 03/03/2021
  • Website: exabeam.com
  • Company Address: 2 Waters Park Dr. Suite 200, San Mateo, CA, 94403

About Exabeam

Exabeam is the Smarter SIEMTM company. We help security operations and insider threat teams work smarter, allowing them to detect, investigate and respond to cyberattacks in 51 percent less time.

Job Description

From the CISO to the analyst, Exabeam helps security teams outsmart the odds by adding intelligence to their existing security tools – including SIEMs, XDRs, cloud data lakes and hundreds of other business and security products. Out-of-the-box use case coverage delivers repeatable outcomes. Behavioral analytics allows security teams to detect compromised and malicious users that were previously difficult, or impossible, to find. And alert enhancement and automated timeline creation help overcome staff shortages by minimizing false positives and reducing the time it takes analysts to detect, triage, investigate and respond to incidents by 51 percent. For more information, visit https://www.exabeam.com
 
As the Sr Manager, Professional Services, you will lead a Professional Services team consisting of Professional Services Engineers (directly managed, subcontract and/or assigned personnel) supporting their assigned Customers. As the Sr Manager, you will have oversight ownership of technical deployments.  You will be responsible for providing technical oversight and refining and developing methodologies for this team to deliver high-quality SIEM deployments. 
You will also have responsibilities for key business goals of the Professional Services organization for your assigned region. This role is highly integrated with the Sales Teams, Product and other Customer Success teams towards building strong and trusted Customer relationships ensuring successful customer outcomes.  
 
This role can be based in any major US East Coast city. 

Responsibilities

    • Serve as the Professional Services Regional Leader for your respective teams, ensuring services delivery exceeds Customer expectations. 
    • Clearly, communicate customer requirements to the team to help enable Customer knowledge and build trusted relationships. 
    • Collaborate with the sales leadership team(s) to develop GTM strategies for your assigned region, acting as the PS Leadership liaison to help enable client and sales success. 
    • Staffing the appropriately skilled resources to accomplish delivery goals, by ensuring your teams have the appropriate strength levels and/or capacity. 
    • Participate in Quarterly Business Reviews (QBR), representing your business performance. 
    • Ensure that all Customer feedback about your team’s performance is clear and known, acknowledged and responded to as required, providing high levels of Customer Satisfaction (CSAT) while meeting the Customer’s objectives. 
    • Collaborate and enable with our Services Partner eco-system. 
    • Responsible for ensuring execution of all operational activities related to defined business goals such as backlog retirement, team utilization, forecasting revenue, reviewing and approving timesheets and expenses, budget development and updates 
    • Provide strategic direction and input to the technical and professional development of the team members and ensure the same is done for their team members. 
    • Handle the daily operations of your team such as hiring, promotions, time off, etc. 

Experience

    • Undergraduate degree in a related field. 
    • Minimum 10 years of experience in a services capacity within the SIEM, network, network security or other related security space.   
    • Recent experience operating in a hands-on technical SME capacity delivering technical SIEM deployments or similar large data ingestion security solution deployments 
    • Minimum 5 year's managing highly skilled technical engineers of 7 or more and geographically dispersed remote locations. 
    • Strong high-level knowledge of internet SIEM, security concepts, products, and implementations, and can communicate that knowledge to individuals without technical experience. 
    • Validated leadership ability, cross-functional collaboration, and team building capabilities. 
    • Experience with managing the full project lifecycle in enterprise accounts from pre-sales/Statement of Work development to project closeout. 
    • 50%+ travel is required to Customer site as well as internal business meetings. 
Exabeam is privately funded by Lightspeed Venture Partners, Cisco Investments, Norwest Venture Partners, Acrew Capital, Icon Ventures, and investor Shlomo Kramer. For more information visit https://www.exabeam.com or follow us on LinkedIn and Twitter.

Related Jobs

Sr. Software Engineer - Data Lake (Front End or Full Stack)

Exabeam - Pune, IN

Sr. Software Engineer - Data Lake (Back End)

Exabeam - Pune, IN

Sr. Software Engineer - Advanced Analytics & Incident Response (Back End)

Exabeam - Pune, IN

Software Engineer - Advanced Analytics & Incident Response (Back End)

Exabeam - Pune, IN

Corporate Controller

Exabeam - Foster City, CA, US
Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.