Job Description
The Operations team manages our worldwide distribution network and is responsible for authenticating our sneakers, fulfilling orders and ensuring on-time delivery to buyers. Through our technological innovation and logistical efficiency, you will join a team that prides itself on being the most trusted marketplace in the industry while shipping and processing tens of millions of products for our global buyers and sellers.
If hired, you will be employed by a third party and assigned to GOAT.
In this role you will:
- Provide monthly labor and supply planning for all EMEA 3PL facilities, providing actuals against projections for sales
- Create and manage KPIs and SLA’s that are communicated and coached to daily
- Communicate with HQ on needs, challenges and successes
- Identity cost savings and continuously improve processes
- Manage OpEx to budget, working with internal and external leadership teams to align on any major purchases, additional spends, or change in expense
- Provide guidance to operational managers to achieve established standards of service, quality, accuracy and productivity
- Create a positive and motivated work environment through real time and specific feedback that is constructive and actionable
- Ensure that operational plans are executed on-time, on-budget and on-quality
- Internal and external partners/stakeholders are kept well informed and coordinated across functions
- Support new 3PL warehouse set up, including and not limited to building preparation, supply and hardware planning, training, training implementation, SLA and standards compliance, and building excellent partnerships
We are looking for:
- 2+ years of experience in warehouse operations, preferably in a client relationship role with a 3PL
- Proven ability to learn quickly about operational systems, technologies, and processes to make intelligent business choices
- Excellent problem solving
- Superb leadership skills; the ability to have difficult conversations with colleagues, those above you and below you
- Must be able to work autonomously as a self-starter, depending on oneself to complete goals and understand when escalation of issues is necessary
- Ability to break down complex problems, interpret operational needs, and develop integrated, creative solutions
- Sound understanding of material handling procedures, order fulfillment systems, and assess performance metrics
- Positive attitude with the ability to guide a team, handle multiple tasks, and work on projects simultaneously in a timely and efficient manner
- Foster an inclusive and diverse work environment
GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become the leading and most trusted sneaker marketplace in the world. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 30 million members across 170 countries.
The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.
We encourage you to apply even if you feel unsure about whether you meet every single requirement. We look for people who are passionate about what we do, not just those who check off all the boxes.
GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants.
