Solutions Operations Manager

Iterable

San Francisco, CA, US
  • Job Type: Full-Time
  • Function: Operations
  • Post Date: 02/11/2021
  • Website: iterable.com
  • Company Address: Iterable Inc. 360 3rd Street, Suite 675, San Francisco, CA, 94107

About Iterable

Iterable is the growth marketing platform that enables brands to create, execute and optimize campaigns across email, push, SMS, in-app and more with unparalleled data flexibility. An integrated, cross-channel solution—built for marketers, trusted by engineers, designed with intelligence.

Job Description

Iterable is a cross-channel platform that powers unified customer experiences and empowers marketers to create, optimize and measure every interaction taking place throughout the customer journey. With Iterable, brands create individualized marketing touchpoints that earn engagement, solidify trust and galvanize loyal consumer-brand relationships.

Developed for the enterprise, Iterable is built from modern technologies that transform cloud, partner and tool-specific data into integrated, personalized engagements. No matter the audience size or degree of campaign sophistication, Iterable empowers brands to execute where it matters most—creating experiences and cultivating connections with over 2 billion people world-wide. Leading brands, like Zillow, DoorDash, Calm, Madison Reed, and Box, choose Iterable to power world-class customer experiences throughout the entire lifecycle.

Iterable's momentum grows daily and there has never been a more exciting time to join the team! We've been recognized as one of the Best Places to Work - SF for the past three years, one of the Best Places to Work in Colorado for the past two years, and were named as one of Colorado’s Best Paying Companies. We’ve also been listed on Wealthfront’s  Career Launching Companies List for the past two years,  rank sixth on the list of Top 25 Companies Where Women Want to Work and hold a top 20 spot among the SaaS 100. 

We have a nationwide presence with offices in San Francisco, New York, and Denver, and London. As we scale, we continue to live by our core four, founding values - Trust, Growth Mindset, Balance, and Humility. To understand the Iterable story, explore our Culture and About Us page.

How you will make an impact:

We are looking for a Solutions Operations Manager who will support our rapidly growing Solutions organization through leadership, operational execution, and process innovation.  This role will report to the Senior Director of Sales Operations and will be responsible for developing the operational rigor that will be used to effectively scale both the Solutions Consulting and Solutions Architect teams.  You will collaborate with senior leadership and members of the Solutions Org to propel our team into the next stage of growth.  

One of our core values is growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please apply as we value applicants for the skills they bring beyond a job description.

Position Details: 

  • Build out a system to operationalize  our Solutions utilization data and make recommendations that enables us to effectively scale the team and how we support the Sales organization
  • Partner with Solutions leadership, Sales, and other functions to propose and implement scalable solutions and new processes
  • Optimize the systems and tools used by the Solutions team
  • Collaborate with the data team, sales operations, customer success operations, and other teams to ensure systems operate effectively together
  • Develop training and documentation for new processes and system implementation for the Solutions team
  • Create and maintain KPI dashboards for business stakeholders 
  • Partner with key vendors to ensure we’re maximizing the value from our existing toolset  

We are looking for someone  who has:

  • Previous experience working with Solutions Consulting, Presales, Solutions Architects, or technical teams
  • Advanced knowledge and technical experience with Salesforce, Looker and other sales/solutions software applications
  • Proficiency with Excel and SQL
  • Analytical thinker who can derive insights from data to improve process and training
  • Aptitude in transforming both quantitative and qualitative data into narratives that help drive toward KPIs
  • Ability to manage multiple projects at the same time in a fast-paced environment
  • Experience  presenting to senior leadership, with an ability to effectively collaborate with business partners and proactively communicate across regions

Perks & Benefits:

  • Paid parental leave
  • Competitive salaries, meaningful equity, & 401(k) plan
  • Medical, dental, vision, & life insurance
  • Balance Day (First Friday off every month)
  • Fertility & Adoption Assistance
  • Paid Sabbatical
  • Flexible PTO 
  • Daily lunch allowance
  • Monthly Employee Wellness allowance 
  • Quarterly Professional Development allowance 
  • Pre-tax commuter benefits
  • Complete laptop workstation

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.

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This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.