Customer Success Architect (CSA) - EMEA

Immuta

United Kingdom
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 02/10/2021
  • Website: immuta.com
  • Company Address: 8400 Baltimore Avenue Suite 100, College Park, MD, 20740

About Immuta

Immuta is a next-generation data management platform built to accelerate the development of machine learning and advanced analytics.

Job Description

Immuta was founded in 2015 based on a specific mission to build a platform that accelerates self-service access and control of sensitive data. Immuta’s award-winning automated data governance software platform creates trust across security, legal, compliance, and business teams so they can work together to ensure timely access to critical business data with minimal risks. Our automated, scalable, no code approach makes it easy for users to access the data they need, when they need it, while protecting sensitive data and ensuring their customers’ privacy. 
 
Our Mission is clear. Enable the legal and ethical use of data. How we approach this mission is also clear! 
 
We are mission focused. Born out of a government mission, we understand why data is about more than just analytics - it also represents our values. Our mission is to enable the legal and ethical use of data, ensuring that data is accessible to only those who need it, for the right reasons, and in the proper form.
We are humble intellects. We are experts in privacy, ethics, law, and engineering. But true expertise requires constant change - to always learn and to always adapt. And that means we excel as students and as teachers. We have something to learn from everyone, at any time, in any place. 
We are independent achievers. We don’t need guidance to get things done, yet we know when to ask for help. We accomplish our mission while upholding our values, whatever it takes.
We are helpful and caring. For us, life is about the values we uphold, not the credit we receive or the attention we garner.  We operate with respect and consideration of our peers, acting with empathy, honesty, transparency, and integrity.
 
CUSTOMER SUCCESS MISSION
The core mission of our Customer Success team is to build and nurture an environment where the customer is at the center of everything we do.
 
Immuta is experiencing exceptional growth and we have an immediate need for a Customer Success Architect who is looking for a rare opportunity to be part of a special team. As a Customer Success Architect, you'll work closely with our Delivery and Product teams and our customers to provide technical insight and support to maintain and grow the business.  Members of the Customer Success Team are the pioneers of Immuta, exploring the new frontier of regulated data science.
 
YOUR ROLE
Your role is to become the customer’s technical trusted advisor, providing insight and forward thinking into their investment in the Immuta product.  More specifically, you will provide technical expertise to maximize and grow the account in a way that results in customer delight.
 
You will provide technical, functional, and design support to our Product and Engineering teams to enable a stellar customer experience.  You have refined interpersonal and verbal communication skills and a  genuine interest in our customer’s mission.
 
Your proven experience and track record is necessary to simply, accurately, and articulately lead customer adoption of Immuta and create a relationship of trust that results in becoming the “go to” technical partner.  Experience as a solutions engineer involved in maintaining and growing large enterprise accounts is preferred.
 
RESPONSIBILITIES
*Serve as subject matter expert for configuring and operating Immuta for security, privacy, governance and compliance use case solutions.
*Develop, document, and deploy best practices for new and existing product features. 
*Design data governance solutions for existing customers in Lucidchart, Visio, Powerpoint.
*Guide the implementation of new solutions to enable adoption and growth of Immuta within existing customer organizations. *Work closely with customers to scope and plan small-medium scale use case implementations.
*Assist Technical Program Managers with planning for large scale implementations.
*Attend customer calls, on-site meetings, and events to position Immuta as the technology of choice.
*Maintain a thorough understanding of the customer’s analytics computing environment.
*Provide Immuta product team with customer input on potential features and support needs.
*Identify and communicate new expansion opportunities within customer organization.
*Provide customer updates on the Immuta roadmap.
*Assist sales in responding to customer RFPs.
*Work closely with Immuta Account Managers to develop a meaningful account plan.
 
WE VALUE
*8+ years experience in a technical role, working with an enterprise software or data product.
*Deep understanding of database and data warehouse technology, to include SQL experience. 
*Cloud Data Architecture, Data Analytics, and Programming experiences desired.
*Experience with Hadoop, MapReduce, and Spark.
*History of managing data access through identity management.
*Statistical experience is a plus. Strong data analysis skills and ability to visualize data in the best way possible.
*Excellent communication skills: interpersonal, written, visual (presentations), and verbal.
*Comfortable presenting to executive management, highly technical engineers, and larger audiences.
*Multitasking, critical thinking skills, and the ability to influence and manage multiple priorities are essential.
*Team-oriented, flexible, and able to see the “big picture” - as our entire team must meet our goals for Immuta to be successful.
*Willingness and ability to travel as needed to achieve GTM objectives (post-COVID).
 
 
 
Immuta provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, marital status, age, disability (including disability due to pregnancy) or genetics, protected veteran status, or any other characteristic protected by law. Immuta complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.
 
NOTICE TO THIRD PARTY RECRUITERS: Immuta does not accept candidates from third party recruiters. All candidates submitted through are considered to be submissions by the candidate and no submission will obligate Immuta to pay any third party for the referral or hiring of a candidate.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.