Technical Program Manager


San Francisco, CA, US
  • Job Type: Full-Time
  • Function: Engineering Prod Mgmt/Dev
  • Post Date: 05/03/2021
  • Website:
  • Company Address: 8400 Baltimore Avenue Suite 100, College Park, MD, 20740

About Immuta

Immuta is a next-generation data management platform built to accelerate the development of machine learning and advanced analytics.

Job Description

Immuta was founded in 2015 based on a specific mission to build a platform that accelerates self-service access and control of sensitive data. Immuta’s award-winning automated data governance software platform creates trust across security, legal, compliance, and business teams so they can work together to ensure timely access to critical business data with minimal risks. Our automated, scalable, no code approach makes it easy for users to access the data they need, when they need it, while protecting sensitive data and ensuring their customers’ privacy. 
Our Mission is clear. Enable the legal and ethical use of data. How we approach this mission is also clear! 
We are mission focused. Born out of a government mission, we understand why data is about more than just analytics - it also represents our values. Our mission is to enable the legal and ethical use of data, ensuring that data is accessible to only those who need it, for the right reasons, and in the proper form.
We are humble intellects. We are experts in privacy, ethics, law, and engineering. But true expertise requires constant change - to always learn and to always adapt. And that means we excel as students and as teachers. We have something to learn from everyone, at any time, in any place. 
We are independent achievers. We don’t need guidance to get things done, yet we know when to ask for help. We accomplish our mission while upholding our values, whatever it takes.
We are helpful and caring. For us, life is about the values we uphold, not the credit we receive or the attention we garner.  We operate with respect and consideration of our peers, acting with empathy, honesty, transparency, and integrity.
As a Technical Program Manager within Customer Success, you’ll work at the leading edge of our business to understand customer use cases, how Immuta can deliver value to customers, and understand the customer projects and programs that Immuta will touch. You’ll work with customers and internal teams to plan customer deployments, business process changes, and key customer milestones resulting from the introduction of Immuta into their workflows. You’ll be responsible for customer’s successful implementations of Immuta, manage customer deliverables, and coordinate Immuta efforts to rapidly and accurately integrate & configure our data governance solution in their environments. 
You’ll be responsible for successful customer implementations of Immuta, managing customer deliverables, and coordinating Immuta efforts to rapidly and accurately integrate & configure our data governance solution in their environments. 
In onboarding customers, you’ll work closely with Immuta’s Solutions Engineers who have the skills to implement customer processes and guide customers through technical challenges. You’ll work closely with Immuta’s Solutions Architects and Account Executives to manage sales handoffs, and build and maintain a long term relationship with the customer. Finally, in these efforts, you’ll have the assistance & partnership of Immuta’s engineering teams, and will work with product and marketing teams to be a voice for customers, provide input on feature prioritization, and fix issues quickly and efficiently.
*Have experience managing multiple projects and deliverables spanning external needs and internal teams including addressing business goals of the engagement, interfacing with internal and external stakeholders as well as technical staff.
*Have experience managing customer expectations, shaping customer use cases and plans, and managing feedback to internal teams to drive future product or service requirements.
*Have a proven track record of the above across multiple products or services.
*Are experienced in developing and executing plans to integrate your company’s service, solution, or product into the processes or workflows of external customers and/or partners.
*Have experience working hands-on in a technical capacity in the fields of science, applied mathematics, engineering, or computer science.
*Are outstanding problem solvers and can tackle tough challenges with innovative thinking and determination.
*Have excellent communication skills and can effectively discuss technical issues with both technical and non-technical customers.
*Will establish and maintain strong relationships with the customers, serving as the point of contact for all technical issues.
*Will develop and maintain rapport with key business and IT stakeholders and become an expert on a customer’s use of Immuta and future needs.
*Can provide solution design in a pinch, troubleshoot technical issues, and build scalable business processes for managing multiple customers.
*Will routinely partner with Sales to strategize on ways to create new opportunities within, and outside, of the customers they serve.
*A BA/BS Degree (or equivalent) in technology, computing or other related field of study; advanced degree preferred
*Understanding of current and legacy data warehousing solutions and databases
*Understanding of modern cloud architectures
*Experience in customer or partner facing positions, preferably industry experience in technology based solutions
*Experience with SQL
*A sociable, friendly, outgoing, self-motivated nature with excellent customer service skills
*Experience being able to navigate, escalate and lead efforts on complex customer/partner requests or projects
*Consistently practice of strong organizational, project management, negotiation, and problem solving skills
*An aptitude for both analyzing technical concepts and translating them into business terms, as well as for mapping business requirements into technical features
*Knowledge of the software development process and of software design methodologies helpful
*Comfort with uncertainty and changing priorities
Immuta provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, marital status, age, disability (including disability due to pregnancy) or genetics, protected veteran status, or any other characteristic protected by law. Immuta complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.