Director of Internal Controls


Atlanta, GA, US
  • Job Type: Full-Time
  • Function: Accounting/Finance
  • Post Date: 02/23/2021
  • Website:
  • Company Address: 690 5th Street San Francisco, CA, San Francisco, CA, 94107

About UserTesting

UserTesting is an on-demand human insight platform that quickly gives companies a first-person understanding of how their target audience behaves throughout any experience and why.

Job Description

UserTesting was founded in 2007, and is backed by world class VCs: Accel, Greenspring, Insight Partners, and OpenView. In 2020, we crossed $100M in revenue, and are accelerating our international growth from our San Francisco headquarters. UserTesting is now present in 12 countries, with regional offices in Atlanta, Edinburgh, Singapore, and Oslo. Today, more than 2,000 organizations in 45 countries use the UserTestingⓇ Human Insight Platform to make more informed, customer-first decisions at scale.

Choosing to join our team means being part of a passionate group focused on transforming the way companies learn about their customers and build better products and experiences. Using our powerful software combined with the industry’s largest and most diverse panel of test participants, our customers can quickly target their audience and receive think-aloud video feedback from real people sharing their thoughts to your questions. UserTesting’s industry-leading platform enables companies to get rapid feedback on all types of customer interactions and experiences: websites, mobile apps, prototypes, campaigns, real world experiences, and more! A recent Forrester study found the ROI of using UserTesting to be 655%!

We’re proud that this is our third year of being honored as an Inc. Best Workplace and a Fortune Best Workplace in the Bay Area, along with having received a variety of additional workplace and corporate growth awards. We’ve made a commitment to build and develop a diverse workforce that reflects the labor markets in which we operate. We actively look to add amazing people to our team who will bring diversity across many lines, including race, ethnicity, religion, sexual orientation, age, marital/family status, disability, gender identity, sex, and country of origin, in addition to bringing a variety of backgrounds, interests and opinions.  At the end of 2020, our global team was 43% women and 36% minority; in the U.S., our underrepresented minority population was 16%. In the last year, we’ve had more than a third of our employees take on new roles within UT.  We do everything we can to make UserTesting a place where you feel you belong and are empowered to do the best work of your career.


The Role:

We are looking for a hands-on Director who will stand-up and own the Internal Audit department partnering closely with the Accounting, Legal, Product and IT teams to ensure that processes are implemented to support the company's rapid growth. This person will also serve as a point of contact for all internal and external inquiries.


You will:

  • Perform risk assessment and scoping process by identifying significant and critical processes and applications
  • Develop annual audit plans and schedules using a risk-based approach, regulatory compliance, and controls over financial reporting
  • Ensure appropriateness of internal control documentation for financial processes, IT applications, and ITGC's, including planning documents, narratives, process maps, walkthroughs, and tests of controls
  • Oversee operational and compliance audits, including the scoping, testing and documentation of the results
  • Be the "go-to" person for internal controls within the organization and provide reliable and insightful resource for implementing controls within a business process in an efficient and effective manner
  • Communicate identified findings and propose recommendations to management and the Audit Committee; track the remediation and closure of findings
  • Proactively advise management on key risk areas and drive remediation plans balancing risk mitigation with pragmatic processes


What we're looking for:

  • CIA, CPA, CISA or other relevant professional certification
  • A deep understanding of GAAP, COSO, Sarbanes Oxley Act, and PCAOB Rules and experienced in the use of auditing and assessment frameworks and the application of professional standards
  • 12+ years of Sarbanes-Oxley audit experience
  • Demonstrated experience managing audits within platform environments
  • Advanced knowledge of public company internal control requirements
  • Advanced understanding of financial and business processes and the risks surrounding those processes
  • Strong understanding of IT risks and controls and their overall impact to financial control environments
  • Experience managing a team that is a mix of professional staff and third-party consultants

To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Aside from a great work environment and the opportunity to change the world, we’re also growing the team quickly - join us!


UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  Unfortunately, we are not currently hiring in the state of Colorado.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.