Senior UX Researcher

Outdoorsy

Remote / Texas, US
  • Job Type: Full-Time
  • Function: Web/Graphic Design/Internet
  • Post Date: 02/09/2021
  • Website: outdoorsy.com
  • Company Address: 256 Sutter Street 6th Floor, San Francisco, CA, 94108

About Outdoorsy

Outdoorsy is largest and most trusted RV rental experiences marketplace on the planet. Powering road trips and RV adventures.

Job Description

Job Description: UX Researcher

Location: San Francisco, CA or Remote

 

 

Outdoorsy, the world’s leading recreational vehicle rental and outdoor experiences marketplace is looking for a UX Researcher to help shape the future of Outdoorsy.

 

Founded in 2015, Outdoorsy is the fastest-growing outdoor travel marketplace with offices worldwide in the US, Canada, Australia, and the UK. Our mission is to mobilize the 56+ million idle RVs around the world to ensure everyone has the access, choice, and opportunity to safely enjoy outdoor experiences and empower RV owners to realize life-changing financial benefits. With hundreds of thousands of rental days booked and a rapidly expanding global fleet of unique outdoor vehicles and experiences, we’re here so you can get the most out of your time outside.

 

Our team is looking for an experienced UX Researcher to join our product design team. In this role, you will be responsible for discovering deep user insights, both behavioral and attitudinal, across our renter & owner teams, embedded with product, engineering, and data science to influence product decisions and communicate actionable recommendations across the organization. You will be working closely with designers and product managers to test new concepts as they are being developed, evaluate products and services after they have rolled out, and identify key insights to further enhance our user experience. 

 

As our UX research team grows, you will help establish UX research as a core discipline on the product design team. You will help create user research frameworks, define best practices, and develop robust toolkits and processes to enable the UX research team and help the function grow.

 

What you’ll do

  • Conduct industry standard user research methods including ethnographic studies, surveys, concept testing, card sorting, focus groups, usability testing (remote and in-person) and other methodologies you find helpful

  • Be a key player on a team of designers, product managers, and marketers

  • Be in close collaboration with design, data scientists, and marketers to develop a cohesive user narrative through research insights

  • Define creative ways to evangelize user research insights and recommendations in order to help drive towards an empathetic, user-centered, and informed organization

  • Develop narratives and cross functional deliverables to help guide recommendations and establish a shared understanding of the UX research practice at Outdoorsy

 

What you bring

  • 4+ years of UX research experience, both quantitative and qualitative 

  • Ability to educate cross-functional partners on user research function

  • Excellent storytelling skills and facilitation

  • Excellent presentation skills

  • Experience researching end-to-end user experience

  • A deep understanding of user centered approaches to problem solving

  • Consideration of end-to-end user experience and how research fits in

  • Strong communication skills to coordinate cross-functionally and engage with the organization

  • Ability to work independently in a fast-paced environment

  • Collaborative and proactive mentality

  • Bonus – Degree in Human-Computer Interaction, Psychology, Computer Science, Cognitive Science, or a related field OR comparable UX research experience

  • Bonus – Experience working with remote testing tools such as Usertesting.com

  • Bonus – Experience working with a remote team

 

MORE ABOUT OUTDOORSY

Outdoorsy is the most trusted and broadest range platform for recreational vehicles and outdoor experiences on the planet - powering road trips and life’s best moments. From finding a house-on-wheels to adventure-equipment-you-can-sleep-in to SUVs with roof tents, all the equipment you need during the trip and trip planning services, we are a travelers dream.

 

We're passionate about our customers, collaborative consumption, community, and entrepreneurship. We’ve been motivated by our values from day one: always put the customer ahead of ourselves. We like winning. We make long-term progress in the world and repay our gratitude in every community interaction.

 

Working on our team means you can count on being challenged. You’ll be inspired. And you’ll be proud. Because whatever your job is here, you’ll be part of something big that you can proudly stand behind.

 

Find your dream job here at Outdoorsy.

 

BENEFITS

  • Fast-growing startup environment

  • World-Class Benefits - 100% Company funded Medical, Dental, Vision & Life Insurance for Employees and 50% Company funded Medical, Dental, and Vision for Dependents

  • Competitive Salary and Equity

  • Flexible Unlimited Personal Time Off Plan

  • 10 scheduled company holidays per year

  • Flexible Hours

  • Company funded rentals off our platform for you, family and friends to experience our customer journey first hand!

  • Dog-Friendly Office

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.