Salesforce Lead / Architect


New York City, NY, US
  • Job Type: Full-Time
  • Function: IT
  • Post Date: 02/27/2021
  • Website:
  • Company Address: 400 Lafayette St, Fl 4, New York, NY, 10003

About SeatGeek

Help the world experience more live. SeatGeek was built in 2009 as the only mobile ticketing marketplace created with fan experience top of mind.

Job Description

With recent wins like the Cleveland Cavaliers + existing clients including the Dallas Cowboys and nearly half of the English Premier league- SeatGeek Enterprise is hot. Real hot. We are doubling down on automation to make what we feel is the strongest team in the industry even more effective through better tools.

You will partner with teams across our Enterprise business (Sales, Services, Support, Operations, Product) to design and deliver a clean ecosystem of tools centered around Salesforce. We’ve built a foundation- and your vision and execution will evolve our Salesforce org to fuel our growth from upstart to market leader.

What You’ll do

  • Take a product management approach to delivering new features + automation, unlocking more time for our team to focus on strategic work
  • Define the roadmap for the Salesforce + friends ecosystem at SeatGeek and set + track against target metrics so that we can measure success
  • Deliver and refine features across Sales Cloud, CPQ, PSA, Client Health, Service Cloud, Communities (Experience Cloud), Knowledge
  • Automate. Innovate. Kill spreadsheets!
  • Enable strategic, data driven teams across the SeatGeek Enterprise org through clean configuration and a comprehensive set of integrations btw key platforms
  • Partner with Finance, Legal, IT, Marketing and other groups around SeatGeek to help them leverage Salesforce and data from the platform
  • Ensure key workflows such as quote-to-cash, customer support / self help, professional services automation and client health tracking are efficient and clean
  • Deliver clever, effective solutions to tricky problems. Find the right mix of rolling up your sleeves and delegating / managing third parties 

What You Have:

  • 5+ years experience hands on experience designing, configuring and integrating Salesforce + related systems 
  • Experience operating in and building an auditable and compliant software ecosystem
  • Experience working in or with a high growth, global tech company
  • Experience working with / managing contractors or technical resources
  • Nice to have: iPaas, PSA, CPQ, marketing automation, Apex/custom component exp


  • Equity stake in a well-funded growth stage company
  • A superb benefits package that supports health/dental/vision. We also provide annual subscriptions to Headspace,, and One Medical 
  • A focus on transparency. We have regular company meetings and Q&A panels where employees can chat openly with teams across SeatGeek, our co-founders, and external guests from the industry
  • Although this perk is currently on pause, we can’t help but talk about it. SeatGeek employees receive a monthly ticket-purchase stipend, and we cannot wait to get back to safely attending the live events that we so dearly miss
  • Covid-19 Response: We’re not expecting employees to return to the office until July 2021 at the earliest. Once it’s again safe to do so, we look forward to welcoming people back to our offices.

SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.