Technical Operations Specialist

Snyk

London, GB
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 02/08/2021
  • Website: snyk.io
  • Company Address: , London, UK

About Snyk

Snyk’s mission is to help developers use open source code and stay secure.

Job Description

We're looking for a Technical Operations Specialist to join our IT team, providing technical  support across all offices with a focus on North America, facilitating internal usage of tools and systems, managing the offices’ IT infrastructure, and implementing policies and cross-functional IT initiatives that help enable Snyk to scale globally.

The IT team collaborates with all of Snyk’s departments to support the evaluation, implementation and operation of technologies across the different departments. 

You are experienced with existing technologies, and comfortable with new ones. You are a problem solver with excellent execution and communication skills. You will use this experience to define the systems and policies that will help Snyk in its rapid growth.

You’ll spend your time:

  • Supporting the day to day operation of Snyk’s London offices, including Networking and Conferencing
  • Supporting Snyk’s employee base with a data driven approach and a focus on user satisfaction
  • Supporting the onboarding of new employees, and offboarding of leaving employees
  • Understanding our current technology stack and its usage across the company, as well as current gaps and requirements for future tools and systems
  • Identifying and prioritizing organizational opportunities for automation, software adoption.
  • Collaborating with the rest of the CIS team in defining policies and procedures, and making recommendations for operational best practices

You should apply if you:

  • 2+ years of experience as a Help Desk or Systems Engineer
  • Have great tech experience & skills in the areas of problem determination, and troubleshooting of end user problems
  • Using expertise, analyze & resolve the user problem at 1st contact via phone and remote session.
  • Have demonstrated computer skills, Handle service requests from company users.
  • Excellent troubleshooting skills in hardware and software issues, ability to diagnose and resolve advance technical issues
  • Good understanding of computer systems (macOS), mobile devices and other tech products
  • Are user-focussed and enjoy building effective relationships with stakeholders at all levels of the company
  • Are able to adapt in a fast-paced environment, with the ability to manage competing priorities and multi-task
  • Ability to cover after-office hours and weekend support if there are any infrastructure issues.

We’d especially love to hear from you if you:

  • Have good knowledge of networks, including TCP/IP, LAN, VLAN, WLAN. VPN systems (IPSEC)
  • Have coding experience and experience with the use of APIs to automate processes and integrate systems
  • Have experience managing access control systems and SSO
  • Have strong technical skills and experience managing a large portfolio of business applications

Interested?

Please apply below! We care deeply about the warm, inclusive environment we’ve created and we value diversity - we welcome applications from those typically underrepresented in tech. If you like the sound of this role, but are not totally sure whether you’re the right person, do apply anyway :)

About Snyk

Snyk’s mission is to help developers use open source code and stay secure. 

The use of open source is booming, but security is a key concern. Snyk’s unique product enables developers and enterprise security teams to continuously find & fix vulnerable dependencies without slowing down, offering seamless integration into Dev, DevOps and DevSecOps workflows. We care deeply about the quality and usefulness of the tools we develop, always focusing on our customers and users. 

We are distributed across four offices in London, Tel Aviv, Boston and Ottawa, with our engineering teams based mostly in London and Tel Aviv, and 10% of the company working fully-remote. We’ve made an organizational commitment to building a strong, effective, distributed company: we form teams across multiple offices wherever possible, and we invest in communication so that we can benefit from each others’ perspectives. Not to mention that we have an always-on webcam so we can see what’s happening in each office, we make heavy use of video calls, Slack, and some inter-office travel.

At Snyk, we are experiencing rapid growth and we want you to join us! By the end of Q4 2019 alone, Snyk had already over 110,000 registered users, including multiple enterprise customers (such as Google, Salesforce, Mastercard, BBC, and others). We also raised an additional $150 million, announced January 21, 2020. With this investment, we have partnered with Stripe, along with Coatue, Tiger Global, BoldStart, Trend Forward, Amity and Salesforce Ventures, to build on our 2019 momentum and continue to fuel our developer-first approach to security. 

We believe open source software is a force for good, and we’re building Snyk to make it easier for developers who aren’t security experts to stay secure.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.