Account Operation Manager - Night Shift


Milan, IT
  • Job Type: Full-Time
  • Function: Sales
  • Post Date: 02/08/2021
  • Website:
  • Company Address: , Berlin, Germany

About Sennder

sennder is a leading digital road freight forwarder in continental Europe, linking large commercial shippers with small freight carriers.

Job Description

If you aren't completely confident that you fit our exact criteria, please reach out anyways. Humility is a wonderful thing - we're at least as interested in your character as in your talent.

Our fast-growing technology startup sennder Italia is in need of an outstanding talent to join our team.

sennder Italia, with its HQ located in the heart of Milan, is changing the way people think about logistics. We revolutionize road freight logistics by making it simpler, quicker, and more cost-efficient to move Full Truck Loads across Europe. We offer the best option for moving freight even to the largest companies by providing a network of technology-connected trucking companies. Shippers get real-time GPS tracking on all shipments, and business analytics to improve their supply chain. 

sennder Italia is a Joint Venture born from the meeting between sennder GmbH and Poste Italiane. Our company matches the digital and innovative soul focus on technologies and optimisation of sennder GmbH with the expertise and know-how of the largest distribution network in Italy: Poste Italiane.

The Account Operation Manager is here to build and maintain a strong customer relationship. The role is based in our Milan office and it will be organised in shifts that will cover the 24 hours from Monday to Sunday. The team, currently, consists of 9 people.

Your challenge will be:

  • Communication with the customer operations managers and warehouses operators, being the company face, driving problem resolutions that deliver an exceptional customer service;
  • Manipulate and analyze data to drive growth and profitability for sennder Italia;
  • Managing the day-to-day operations task;
  • Daily Supervise our transports handle all arising inquiries from carriers and customers in collaboration and coordination with our Partner Manager team;
  • Using your knowledge of the customer’s business to identify opportunities to offer solutions or improvements that support the customer and grow our business;
  • Represent the company professionally, ethically and morally at all times.

 To get there you will need:

  • Strong problem-solving skills and able to work under stress;
  • Ability to work independently overnight;
  • Good communication and negotiation skills;
  • You had a work experience in touch with clients, ideally in transport industry;
  • Ability to set priorities;
  • Excellent English and Italian language skills;

What we will be offering: 

  • Be a part of an international company and successful startup in its hyper-growth phase with office locations in 7 different countries;
  • Structured promotion process in order to give everyone the same chance to grow;
  • Structured regular feedback process enabling personal development;
  • Countless opportunities to connect within and outside of work with regular team events and trips, partnership events with other companies and local organisers.

At sennder Italia we value commitment, team spirit, and your personal and professional development. Our mission is to offer our teams a diverse work environment by fostering a very friendly atmosphere and an energetic company culture. We enjoy to build and nourish long-lasting friendships across teams and often come together to plan fun events and activities. 

We here at sennder Italia want to build a workforce comprised of individuals with diverse backgrounds, abilities, minds, and identities that will help us to grow, not only as a company, but also as individuals. Sennder Italia is an Equal Opportunity Employer.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.