Summer Internship - Customer Care

AvidXchange

Charlotte, NC, US
  • Job Type: Intern
  • Function: Intern
  • Post Date: 02/25/2021
  • Website: avidxchange.com
  • Company Address: 1111 Metropolitan Avenue Suite 650, Charlotte, NC, 28204

About AvidXchange

AvidXchange is the industry leader in automating invoice and payment processes for mid-market businesses. Founded in the year 2000, AvidXchange processes over $140 billion transactions annually across its network of more than 600,000 suppliers, transforming the way 6,000 customers in North America pay their bills.

Job Description

AvidXchange is the industry leader in automating invoice and payment processes for mid-market businesses. Founded in the year 2000, AvidXchange processes over $140 billion transactions annually across its network of more than 600,000 suppliers, transforming the way 6,000 customers in North America pay their bills. AvidXchange is distinguished as a global fintech unicorn and one of the fastest growing technology companies in the U.S. with 1,400 employees supporting customers across seven office locations. Our employees live by our core values, including “Innovate to Change the Game”, “Passion about Customer Success”, “Win as a Team”, “Play to our Strengths”, and “Have a Blast”. We are on a mission to create something different at AvidXchange. Come join the team!

To drive growth and the future ability of AvidXchange to continue to be a leader in Accounts Payable & Payment Automation we are looking for a Customer Care intern for summer 2021. You will work with diverse, smart, and passionate people to deliver results that have a direct impact on the company’s bottom line. You will be challenged to grow, excel, and lead alongside the brightest talent in the industry and be rewarded for your achievements. Internships are offered in several different areas including analytics, sales, process improvement, customer support, etc.


Duties and responsibilities

  • Assist in the creation of a timeline for current and future Customer Care initiatives: name, objectives, prioritization, responsible owners, participants, fact finding needs, meeting needs, budget needs, etc.
  • Deep dive analyses of new customers, repeat contacts, repeat errors/impacts, etc.
  • Weekly reports detailing customer escalation, tracking of errors. Daily reporting of SLA’s, recording of impacts, and building improvement plans
  • Interns will be allocated time each week to collect as a team and discuss experiences, ideas and learnings
  • Thrive in a team-based atmosphere where the workload is distributed across the team but where success is dependent on each other
  • Be motivated by a fast paced, high volume deadline driven environment
  • At the end of the internship, interns will be responsible for collecting their best suggestions, and presenting conceptual solutions for automation and innovating how we are working with the team to business leaders and executives

Required Skills

  • Excellent organizational, leadership, facilitation, problem solving and decision-making skills
  • Proactive, accountable, autonomous and solutions oriented
  • Excellent written and verbal communication skills
  • Proficiency with Microsoft Outlook, Excel, PowerPoint, Word, and Google Docs
  • Ability to manage multiple projects at once
  • Experience researching, analyzing, and mining customer data preferred

Required Competencies

  • Communication: Effectively transfers information and expresses ideas to individuals or groups in oral and written form
  • Business Acumen: Strong business understanding and judgment
  • Problem-Solving: Identifies problems, develops and evaluates options, and implements solutions
  • Team Work: Promotes and facilitates coordination and cooperation among peers
  • Strategic Thinking: Looks at existing processes and works with their supervisor to explore possible enhancements that could positively affect client experience and organizational excellence
  • Adaptability: Manages competing demands and adapts to frequent change, delays, and unexpected results. Leverages the proper tools, solutions, methods for the situation, does not take a one size fits all approach

Required Education

  • All interns must have completed at least two years toward an undergraduate degree
  • A minimum GPA of 3.0 is required, major or cumulative
  • All majors are welcome to apply
Equal Employment Opportunity Statement
 
AvidXchange is an equal opportunity employer.  AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state and local laws.  AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to: veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.