Customer Success Onboarding Manager

TapRecruit

Washington, DC, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 02/05/2021
  • Website: taprecruit.co
  • Company Address: 90 Broad St Suite 803, New York, NY, 10004

About TapRecruit

The TapRecruit Smart Editor goes beyond gendered language to help hiring teams write job descriptions that are thoughtful, concise, and welcoming to candidates from every background. TapRecruit integrates with every major ATS and includes reporting designed for recruiting teams. Free to try.

Job Description

We know that what you say (and how you say it) matters, which is why we've built the most advanced online editor for job descriptions there is. Our customers (hiring teams at BuzzFeed, Oscar Health, Levi's, and many more) use our editor to write job descriptions that are welcoming to all qualified candidates. The result is a more fair and representative hiring process for candidates across the globe. Check it out: TapRecruit.co/smart-editor

Reporting to the Head of Customer Success and working with our Technical Account Managers, you will onboard our new customers -- building the foundation for the customer relationship -- and teach new teams about increasing fairness and clarity in their recruiting processes. Our customer success team works with an exciting array of global customers, from startups to Fortune 500 companies, and the insights you gain while working with our new customers will have an impact on the evolution of our onboarding and retention strategies. This role could be perfect for someone in recruiting or Human Resources / L&D looking to transition to a more product and customer focused opportunity.

You will:

  • Project manage a new customer's onboarding process from project kick-off through user training
  • Set partnership goals with information handed off from the sales process and learned in kick-off conversations
  • Work with technical account managers on the onboarding implementation plan
  • Understand a customer's workflow and speak with authority on best practices in the recruiting workflow
  • Schedule and lead remote trainings for new teams of 10 to 100+ users
  • Create custom training materials (videos, presentations, how-to guides, and support articles)
  • Learn new product offerings and introduce them in a way that is relevant to current customer workflows
  • Hand off important customer information to ongoing relationship managers after the onboarding process concludes

This is a remote job and available to all candidates with work privileges currently residing in the United States. Your working hours will align with a typical East Coast business day.

You have:

  • 2+ years of experience in a customer-facing role at a SaaS company
  • Experience managing projects with deliverables across multiple teams
  • Experience conducting virtual trainings
  • Interest in increasing fairness and clarity to the recruiting process
  • Availability and desire to work typical East Coast business hours

Our benefits:

  • Comprehensive healthcare plans
  • Flexible PTO policy
  • 401k retirement plan
  • Commuter benefits
  • Remote-friendly team and open to more flexible work arrangements

TapRecruit is a small but mighty team with a big mission of democratizing opportunity for all qualified candidates. Our founders are located in New York but we're building a team of experienced engineers, linguists and scientists from across the USA.

We care deeply about fairness (it's our mission) so you can be ensured that your application will never be judged based on your religious belief, age, color, race, creed, marital status, gender, sexual orientation, political affiliation, ethnic origin, family status or disability.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.