Enterprise Account Manager

ZeroFOX

District of Columbia, US
  • Job Type: Full-Time
  • Function: Sales
  • Post Date: 05/04/2021
  • Website: zerofox.com
  • Company Address: 1834 S. Charles St., Baltimore, MD, 21230

About ZeroFOX

ZeroFOX, the innovator of social media & digital security, protects modern organizations from dynamic security, brand and physical risks across social, mobile, web and collaboration platforms. Using targeted data collection and artificial intelligence-based analysis, ZeroFOX protects modern organizations from targeted phishing attacks, credential compromise, data exfiltration, brand hijacking, executive and location threats and more.

Job Description

ZeroFOX seeks an Enterprise Account Manager to create long-term, trusting relationships with our customers. The Enterprise Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.  The Enterprise Account Manager will work collaboratively with new sales to meet revenue goals. Travel is required 25-30% of the time and the Enterprise Account Manager will report out of the DC Metro area.

Enterprise Account Management roles and responsibilities

    • Responsible for renewals of the ZeroFOX platform
    • Develop a solid and trusting relationship between clients and company
    • Coordinate the resolution of key client issues and complaints by leveraging the correct internal resources
    • Develop a complete understanding of account needs
    • Anticipate account changes and improvements
    • Manage communications between clients and internal teams
    • Strategically plan to improve client results
    • Collaborate with sales team to maximize profit by up-selling or cross-selling
    • Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
    • Meet all client needs and deliverables according to proposed timelines
    • Analyze client data to provide customer relationship management
    • Expand relationships and collaborating with sales representative to evangelize ZeroFOX within account
    • Act as liaison between customer and internal business units to manage customer needs 

Requirements and qualifications

    • Technology sales/account management experience (cyber security preferred), typically obtain in 5+ years
    • Experience managing and/or selling to enterprise level clients 
    • Ability to multitask, prioritize, and manage time efficiently
    • Goal-oriented, organized team player
    • Self-motivation and self-direction
    • Excellent interpersonal relationship skills
    • In-depth understanding of clients and their position in the industry
    • Eagerness to work with new sales to expand company, clients, and territories
    • Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
    • Basic computer skills; experience with CRM software (SalesForce.com preferred) and the Microsoft Office Suite

Do you want to love where you work?

    • Amazing Product: ZeroFOX is creating paradigm shifting cyber security product
    • Recently raised a $74 million Series D led by Intel Capital, and joined by some of the most respected VCs in the country, like NEA and Redline Capital.
    • Bragging Rights: Named the #1 startup in Baltimore and #2 startup in Maryland by the Tech Tribune
    • Awesome Culture:  ZeroFOX is a community – most describe our team as a group of close-knit, incredibly talented, and highly caffeinated people. Behind ZeroFOX’s numerous accolades lies a vibrant ecosystem where team members have fun and are rewarded for continual innovation, disruption, and taking ownership in their work.
    • Get Things Done: Innovation is woven into the fabric of our organization. Every aspect of our operations is purposeful; enabling us to research, develop and innovate faster than the competition.
    • Benefits: In addition to competitive compensation, full-time employees can participate in our health insurance plans, retirement, and more.

INTERESTED?

    • Ready to apply? Visit us at https://www.zerofox.com/careers/ to find out more and join the best team in the security industry.
    • Not ready to apply? Email careers_at_zerofox_dot_com to speak with a member of the team!
ABOUT ZEROFOX
ZeroFOX, the market leader in digital visibility and protection, safeguards modern organizations from dynamic security, brand and physical risks across social, mobile, web and collaboration platforms. Using diverse data sources and artificial intelligence-based analysis, the ZeroFOX Platform identifies and remediates targeted phishing attacks, credential compromise, data exfiltration, brand hijacking, executive and location threats and more. The patented ZeroFOX SaaS technology processes and protects millions of posts, messages and accounts daily across the social and digital landscape, spanning LinkedIn, Facebook, Slack, Twitter, Instagram, Pastebin, YouTube, mobile app stores, the deep & dark web, domains and more.
 
**ZeroFOX is an Equal Opportunity Employer and participates in e-Verify**

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.