Product Manager


Boston, MA, US / Remote
  • Job Type: Full-Time
  • Function: Operations
  • Post Date: 02/04/2021
  • Website:
  • Company Address: 3 Copley Place Suite 7000, Boston, MA, 02116-6503

About Drift

Drift is the Conversational Marketing platform that combines chat, email, video, and automation to remove the friction from business buying. With Drift, you can start conversations with future customers now, on their terms -- not days later. There are over 50,000 businesses that use Drift today to generate more revenue, shrink sales cycles, and make buying easy. Our mission is to use conversations to make business buying frictionless, more enjoyable, and more human.

Job Description

Drift is the new way businesses buy from businesses. With its quickly evolving set of tools and playbooks, Drift is the world’s leading conversational marketing platform, trusted by top enterprise businesses like Marketo, Okta, Outreach, Ellie Mae, and over 150,000 other businesses. Sales and marketing teams rely on Drift to connect now with the customers who are ready to buy now. Based in Boston, Drift was founded by serial marketing technology entrepreneurs David Cancel and Elias Torres and is backed by leading venture capitalists including CRV, General Catalyst, and Sequoia.

About the role 

Our product organization is built of many small, autonomous squads who each own a product or critical capability. The squads are organized within product groups within our two core products (Lead Management & Sales Engagement).

As a PM of Sales Products, you will  lead a squad to deliver products and functionality that help Drift expand seats per account, deepen usage, and drive new use cases for sales reps.You will work closely with customers, partners, our go-to-market team, and your engineering and design colleagues to deliver a product roadmap and enable customer success with your products.

What you’ll be doing on the Product team at Drift:

  • You’ll spend a lot of your time talking to customers, understanding their problems, and validating that your teams’ solutions solve a real problem for them.
  • You’ll join pre and post sales calls with enterprise customers and partners, understand their needs, and effectively translate that into a roadmap for your teams.
  • You’ll know the market cold. You’ll be an expert on the nuances of each persona and use case.
  • You’ll partner with a product designer and engineering team to research, design, and deliver validated products and capabilities to help sales users better adopt and expand their usage of the Drift Platform.
  • You’ll work with Product Marketing and Sales Enablement to position your product for awareness, demand, and revenue.

About you and what type of skills you’ll need

  • You have experience identifying customer problems, prioritizing for business impact, and  working collaboratively to design solutions
  • You have experience building products in B2B Enterprise SaaS for 3+ years, Sales or Marketing products a plus.
  • You know how to research personas, markets, and use cases through both qualitative interviews and quantitative analysis of usage data.
  • You have 3-8+ years of software product management experience
  • You have excellent written and oral communication skills. You know how to tell compelling stories that prioritize customer needs and give your team confidence that they’re working on the most important opportunities.
  • You work cross-functionality, participating in the sales process, training customers, and rolling up your sleeves to handle customer escalations.
  • You are positive, creative, curious, and aren’t afraid to ask a lot of questions.
  • You seek candid feedback and you are looking to grow your skill sets
  • You are OK with multi-tasking and can synthesize multiple perspectives to get the most important thing done.
  • You are detail oriented and organized.

Drift is committed to being an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Drift is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected]

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.