Technical Program Manger


New York City, NY, US
  • Job Type: Full-Time
  • Function: Engineering Prod Mgmt/Dev
  • Post Date: 02/23/2021
  • Website:
  • Company Address: 250 Park Avenue South 10th Floor, New York, NY, 10003

About Kaltura

Kaltura’s mission is to power any video experience for any organization. Kaltura is the leading video cloud, powering the broadest range of video experiences. Kaltura’s products are used by thousands of global enterprises, media companies, service providers and educational institutions, engaging hundreds of millions of viewers at home, at work, and at school.

Job Description

Kaltura’s mission is to power any video experience and deployed globally in thousands of companies and educational institutions and engages hundreds of millions of viewers at home, at work, and in school. Kaltura is a recognized leader in the Online Video Platform (Educational institutions and Enterprise companies such as Harvard, Yale, SAP, Oracle Etc.) and Cloud TV (Vodafone, Cellcom TV etc).

Our core values are openness, flexibility, and collaboration, and we are the initiator and backer of the world's leading open-source video management project, which is home to more than 150,000 community members.

We like to think of ourselves as a cool, fun and talented group of professionals looking to create cutting-edge technology. Kaltura is a fast-paced environment where standards are high, and initiative is always encouraged.

Kaltura currently have approx. 600 employees across offices in New York, London, Sao Paolo, Singapore, and Tel Aviv. We are growing rapidly including positions all over the world.

We promote: a flexible work environment that encourages work-life-balance, internal mobility and relocation, community involvement, LGBTQ rights, refer-a-friend program and a newly launched paternity leave policy.


As a Technical Program Manager in Kaltura’s Professional Services, you will be responsible for the definition, execution, and success of mission-critical initiatives for Kaltura and our largest and most sophisticated customers. In this role, you will oversee the delivery of Kaltura's On-Premises platform to multiple internal, managed, and client-owned environments. You will work with engineers, project managers, and customer success managers to ensure that this flagship program is successful with regard to feature rollouts, upgrades, and service improvement initiatives. You will be responsible for successful delivery, on time, and to spec. You will frequently interface with Kaltura’s internal product delivery teams to ensure that features and requirements related to this program are prioritized accordingly. From time to time, you will act as a trusted advisor to clients’ business stakeholders and have a tangible impact on their business operations and overall success. Excellent organizational, written, and presentation skills are a must.


A successful candidate will have past experience managing large-scale technology programs in SaaS software, networking, security, or related fields. You must be able to dive deep into technical requirements and challenges, as well as identify and communicate delivery risks. You will use creative problem solving to propose solutions to risks and blockers, and use pattern recognition skills to identify process improvement opportunities. In the meanwhile, you will learn Kaltura’s wide-ranging video platform and product suite, and master cutting edge video use cases. 


This role is open in Kaltura’s New York Headquarters, and to qualified remote candidates in the United States. When travel restrictions ease, some internal travel and client visits may be required for events such as kick-offs, workshops, and training sessions (up to 20 business days per year).


Job Responsibilities

  • Work with senior management to develop program requirements and create program plans that satisfy stated business objectives.
  • Clearly, present program plans to internal stakeholders, executing teams, and potentially to involved clients.
  • Manage program execution by assigning responsibilities, articulating priorities, and working with team managers on the allocation of staff.
  • Identify risks to program delivery and develop risk management strategies. You will be expected to understand engineering challenges and blockers and facilitate the delivery of technical solutions by engineers, engineering managers, and product owners.
  • Track technical and operational issues. Ensure that issues are clear, actionable, and prioritized. 
  • Define and track program KPIs.
  • Deliver regular status updates to stakeholders and executives.
  • From time to time, you may be called on to manage tactical initiatives around security audits, SLAs, and service quality.

Minimum Qualifications

  • Multiple years of experience managing IT projects/programs, or technical software products.
  • Proven ability to develop and execute project/program plans spanning multiple responsible departments, internal stakeholders, and external representatives (e.g. clients, vendors, auditors, etc.)
  • AWS Cloud Practitioner certification, or equivalent professional experience.
  • Fluent in general Enterprise IT concepts including networking, security, and web services.
  • Familiarity with project management software (e.g. Smartsheet) and technical issue tracking systems (e.g. Jira).
  • Experience with process design and process improvement in an IT context. 
  • Self-starter who communicates proactively, and is comfortable engaging others for assistance and information.
  • Excellent written and verbal English skills. Ability to distill complex technical and operational topics for non-engineers.


  • Advanced degree in Computer Science, Information Science, Management of Information Systems, or a similar field.
  • Up-to-date PMP, PgMP, or similar certification.
  • Hands-on experience with system engineering, DevOps, and/or web-based software development.
  • Experience with Scrum or other Agile methodologies.
  • Experience with SaaS software product management.
  • Experience with content delivery (esp. video or audio), VoIP, unified messaging, etc.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.