Enterprise Technical Account Manager

Zipwhip

Seattle, WA, US
  • Job Type: Full-Time
  • Function: Sales
  • Post Date: 02/17/2021
  • Website: zipwhip.com
  • Company Address: 1501 1st Ave South Suite 500, Seattle, WA, 98134

About Zipwhip

Zipwhip was the first company to enable texting on existing business phone numbers, and today is the world’s leading business-texting software and API provider. More than 35,000 companies use Zipwhip to increase customer engagement and drive growth through texting on their existing landline, VoIP or toll-free phone number. Intuitive cloud-based software, an enterprise-grade API and direct network connectivity mean businesses can use any computer or mobile device to securely and reliably reach their customers, every time. Your customers are only a text away.

Job Description

We are one of the main reasons it’s possible to text with a business today. Zipwhip was the first company to enable texting on existing business phone numbers, and we are now the world’s leading business-texting software and API provider. More than 35,000 companies use us to increase customer engagement and drive growth through texting on their existing landline, VoIP or toll-free phone number. Intuitive cloud-based software, an enterprise-grade API and direct network connectivity mean businesses can use any computer or mobile device to securely and reliably reach their customers, every time.  

Our strong venture backing allows us to aggressively invest in our product, technology and team; we’ve received nearly $100 million in funding from the likes of Goldman Sachs, M12 (Microsoft Ventures) and OpenView. We are consistently ranked one of Washington’s fastest-growing workplaces, and were voted the 6th best place to work in the state by Seattle Business magazine and The Puget Sound Business Journal in 2019.  

Every day we work to uphold our core DIRECT values: Determination, Innovation, Respect, Enthusiasm, Collaboration and Trust. We know that we’ll build better products if we have a diverse and inspired team that’s encouraged to make mistakes and experiment.  

If you want to be part of a team where you’re supported and empowered to change the way the world communicates, then we’d love to hear from you. 

How this role makes an impact:  

Enterprise Technical Account Managers work cross-functionally to support Zipwhip’s largest and most complex clients. Through trusted relationships, they offer strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their growth with Zipwhip.

As an Enterprise Technical Account Manager, you will execute upon a variety of customer technical enablement efforts, ensure customers launch Zipwhip technical solutions successfully, and partner with our account teams to continually drive business value from Zipwhip.

Ideal candidates have a wide breadth of technical, program, and client-facing experience. You’ve demonstrated high aptitude for learning and mastering technical subjects and are not shy at tackling problems with a high degree of ambiguity.

What you’ll be working on:  

  • The Enterprise Technical Account Manager will be an extended part of the client’s technical team ensuring solutions are running effectively.
  • Act as an advisor to customers for technical challenges.
  • Partner with account teams on developing Statements of Work as needed.
  • Program manage technical solution implementations for active clients.
  • Partner with the account, support, and product teams to resolve client technical support issues.
  • Partner with account teams on periodic reviews with customers (e.g. Health checks, QBRs, etc.).
  • Proactively analyze customers’ needs, recommend Zipwhip product features, and provide customer feedback to Product.
  • Support continuous maturing of Zipwhip’s internal processes and tools.

The skills you’ll need:  

  • Client-facing
    • Able to do some light travel (post-covid).
    • Proven to be a trusted partner in client-facing engagements with F500 Enterprise customers.
    • Strong presentation skills, influential leadership (both internally and externally), and solution design skills.
    • Diplomacy, tact, and poise under pressure when working through customer issues.
  • Core knowledge, experience, & skills
    • A degree in Computer Science, MIS, or relevant degree/experience is preferred.
    • Previous experience working with Enterprise SaaS, APIs, webhooks, and complex custom integrations.
    • 3-5 years of experience as a technical account manager working with Enterprise clients.
    • Experience in technical support, project management, technical sales, and consultancy. Previous experience in application or implementation support is a plus.
    • Ability to work across teams in a high-velocity environment.
    • Has strong analytical/technical acumen.
    • Ability to create client facing artifacts using PowerPoint, Lucid chart, and other applications as needed.
    • Can prioritize multiple timelines & competing goals.
  • General
    • Must be a self-motivated go-getter willing to roll up sleeves.
    • Proactive team player with innovative ideas to inspire client loyalty and adoption.
    • High-level of attention to detail and deadlines.
    • Must be industrious and a good problem solver.

Why Zipwhip?  

  • Ranked the #6 best workplace in Washington in 2019 from Seattle Business magazine and The Puget Sound Business Journal 
  • Consistently ranked one of Washington’s fastest-growing companies by Deloitte 
  • Competitive salary and stock options
  • Full benefits package including parental leave, 401k, flexible remote work, generous PTO
  • Health benefits including paid maternity and paternity leave, medical, vision, disability and life insurance 
  • Free on-site weekly yoga and meditation classes hosted by ZUM fitness, and discounted memberships to Soul Fitness and CorePower Yoga 
  • A brand newoffice on Elliott Bay with easy beachfront park access  
  • Stipend for transportation and cell phone usage 
  • A culture of transparency and open communication, including a catered weekly lunch meeting hosted by our CEO 
  • Values-based leadership and a commitment to building diversity and inclusion 

We are an equal opportunity employer and we value diversity of all kinds. We prohibit discrimination against any applicant or employee based on any legally recognized basis. This includes, but isn’t limited to, race, color, national origin or ancestry, citizenship status, creed, religion, gender identity or expression, sexual orientation, pregnancy, marital status, age, veteran status, disability or any other status protected by federal, state or local law.  

We are an E-verify participating employer.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.