Customer Growth & Strategy Manager


San Francisco, CA, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 02/03/2021
  • Website:
  • Company Address: 1700 S Amphlett Blvd, 221, San Mateo, CA, 94402, US

About Truepill

Truepill is building the future of healthcare. We empower our partners to deliver world-class patient experiences through our API-connected healthcare infrastructure.

For our partners, it means seamless end-to-end management of telehealth, e-commerce and pharmacy fulfilment. For their patients, it means world-class digital experiences that provide unmatched convenience, access and choice.

We started in 2016 with a vision to modernize healthcare. We built the industry’s first pharmacy API and dispensed our first prescription. Nearly five million prescriptions later, we work with many of the world’s largest healthcare organizations - from health plans and health providers, to pharma manufacturers. In 2019, we were proud to be featured in the Forbes “Next Billion-Dollar Startup” list.

We are committed to creating an environment focused on racial and gender equality, inclusion, empowerment and respect. When our teams feel supported and inspired, they turn that creativity into innovation. The type of innovation that benefits all of our people, our partners and our patients.

Come join us. Let’s build something great together.

Job Description

At Truepill, we are building the future of healthcare. Through our API-connected healthcare infrastructure, we empower our partners to deliver world-class patient experiences. With nearly five million prescriptions shipped, we’ve been included on Forbes’ “Next Billion-Dollar Startup” list and are PROUD to work with many of the world’s largest healthcare organizations. We never settle for how it’s done today. We INVENT how it will be done tomorrow.
None of this is possible without the right team driving us forward. We encourage our team members to INNOVATE, EXPAND their horizons and bring their PASSION and CURIOSITY to work, every day. Let’s build something great together. Come join us!
As we grow as a company, so does our base of customers and partners we work with, ranging from high-growth digital health brands to some of the world’s largest healthcare organizations, including health plans and providers, as well as pharma and device manufacturers. In this role, you will be responsible for driving relationships with some of our most strategic customers, from leading custom deployments to setting the framework for maximizing ongoing value potential. You will work directly with customers and cross-functionally across Truepill to uncover key business insights, recommend scalable growth strategies, design and implement new operational processes, and inform the development of new product features and services to deliver best-in-class customer experiences.

What You'll Be Doing:

    • Develop and Execute Growth Strategy for Truepill’s Customers: Work closely with product management to identify optimal long-term strategy
    • Build Strategic Customer Relationships: Establish and expand relationships with assigned accounts, uncovering opportunities to maximize value, improve performance and reduce friction to make our customer experience more seamless
    • Drive Cross-functional Programs: Lead large, cross-functional projects and implementation of strategic plans, building consensus with senior leaders across the organization
    • Lead New Customer Onboarding: Manage deployments for some of our largest and most complex customers, overseeing technical integration and development of custom product features and workflows
    • Inform Product and Services Roadmap: Partner with Product, Design and Engineering and Operational leads to inform and prioritize product improvements, feature requests and new offerings based on customer needs and growth strategies
    • Uncover Business Insights: Analyze large amounts of information and data quickly and effectively to reduce complexity and make actionable recommendations
    • Create New Processes and Measure Progress: Establish processes and reporting to monitor progress against goals and objectives, help streamline operations, and add value to customer relationships

Who You Are:

    • Ownership Mentality: You have a bias for action and enjoy breaking down complex problems into actionable plans and scalable processes
    • Comfort with Ambiguity: You’re comfortable working in a high growth, constantly changing environment
    • Relationship-Builder: You have the ability to motivate and influence stakeholders across all levels and job functions
    • Skilled Project Manager: You’re highly organized and have experience managing project plans, identify resource needs and collaborating effectively across teams to define timelines and deliverables
    • Analytical and Data-Driven: You love data and are comfortable analyzing large and complex datasets
    • Passionate about healthcare and technology: You’re excited to play a role in building the future of healthcare

We're Looking for Someone With:

    • Minimum of 6 years in Management Consulting, Strategy, Product Management, Business Development, or related experience
    • Proven track record of leading initiatives, hitting goals, and succeeding in a fast-paced environment
    • Solid stakeholder management skills, both for internal and external stakeholders and comfort presenting to senior leadership
    • Strong quantitative skills, with experience in business case modeling and working with large data sets to extract business insights (experience in SQL, Tableau preferred)
    • MBA or Master’s degree, strongly preferred
    • Previous healthcare industry experience in a high-growth or early stage start-up is a plus
Truepill is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.