Partner Client Manager - US

ApplyBoard

Kitchener City, Ontario, CA
  • Job Type: Full-Time
  • Function: Business Dev
  • Post Date: 02/02/2021
  • Website: applyboard.com
  • Company Address:

About ApplyBoard

At ApplyBoard, we believe that education is a right, not a privilege. We empower people around the world to access the best education available. Through our platform and team of experts, we streamline the application process, from submission to enrolment, assisting thousands of students to pursue their dreams of studying abroad.

Job Description

We’re building a movement - an education revolution. We’re building a world where anyone, anywhere can have access to the best education regardless of where they were born. At our core, we believe education is a right, not a privilege. To that end, we’re building a company and a suite of products to lead the charge in transforming access to education. ApplyBoard is an online platform that empowers students around the world to access the best education by connecting international students, recruitment partners, and academic institutions. We simplify the study abroad search, application, and acceptance process. Not only do we help students with their study abroad journey, but we also help academic institutions to find the best students globally. Our goal is to help enable better, more diverse, schools that are enriched with cultures from all over the world.
 
The Role
The Partner Client Manager (PCM) is a pivotal role at the intersection between a Partner School Admission team and ApplyBoard’s Customer Experience and Sales teams.  The PCM is accountable for ensuring positive communications of Partner School procedures, requirements, and needs with internal stakeholders.  This position acts as a central point of contact for our Partner Schools and internal departments to resolve escalations, troubleshoot new processes, and support innovative strategies to ensure admissions success. This candidate will also be required to identify opportunities for improvements and help implement those improvements.. This role will require strong communication, partner management, problem solving, project coordination, and process analytics skills.  A passion for excellence is a must.

Responsibilities:

    • Act as a single point of contact for schools on admissions related subjects
    • Manage an escalation process
    • Improve student support metrics such as conversion rates
    • Monitor and report on KPIs and help develop new KPIs and forecasts
    • Perform thorough school research prior school meetings
    • Maintain positive relationships and communications with Partner Schools through regular touch points
    • Prepare and share reports with schools to inform them about current metrics and trends
    • Assist in documenting procedures

Required Skills:

    • Superb written and verbal communications skills
    • Incredible attention to detail
    • Passion for excellence
    • Excellent facilitation skills
    • Comfortable interacting with various levels internally and externally
    • Ability to anticipate needs and action appropriately
    • Excellent planning skills
    • Customer centric orientation
    • Positive, can-do, hard-working, fun attitude

Core Competencies:

    • Accountable
    • Verbal & Written Communication
    • Student/Customer Orientation
    • Problem solving/Good Judgement
    • Teamwork and Collaboration
    • Self-directed

Qualifications:

    • Must have at least 2 years of experience in a customer (internal or external) oriented role 
    • Bonus points for having student recruitment or school admissions experience
    • Account management skills
    • Excellent Google and Office Suite proficiency, especially in presentations
 
 
Thank you for your interest in ApplyBoard; however, only those applicants that have been selected for an interview will be contacted.  At ApplyBoard, we understand the value of having a diverse team. That’s why we believe in providing equal opportunity regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, and conviction. Please let us know if you require accommodation during the recruitment process. 
 
Life at ApplyBoard:
By joining our team, you have the opportunity to:-Join the fastest-growing technology company in Canada, with many opportunities for growth  and advancement-Work alongside a globally diverse team of over 700 team members based in 18 countries, who represent over 30 nationalities and speak more than 40 languages.
 
Make a difference in the lives of thousands of students as they explore educational opportunities. Want to learn more about Life at ApplyBoard? Check out this video, and be sure to follow us on our Life at ApplyBoard Instagram. 
 
About ApplyBoard
ApplyBoard simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and academic institutions on one platform. To date, ApplyBoard has become the world’s largest online platform for international student recruitment, assisting more than 100,000 students with their educational journey.
 
 In 2019, ApplyBoard was named the fastest-growing technology company in Canada by Deloitte, ranking #1 on the Technology Fast 50™ list. In May 2020, ApplyBoard announced a C$100M Series C funding on a C$2B valuation, reaching a ‘Unicorn’ status. This funding will allow us to further invest in our technology, grow our team, and serve more students on our mission to educate the world. 
Thank you for your interest in ApplyBoard. Please note that only qualified applicants that have been selected for an interview will be contacted.  
 
At ApplyBoard, we understand the value of having a diverse team. That’s why we provide equal opportunity to applicants regardless of race, nationality, ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, and conviction. If you require an accommodation to submit an application and/or during the interview process, please notify the Talent Acquisition Team at [email protected] Requests will be addressed confidentially.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.