IT Support Analyst - Gurgaon, India

ApplyBoard

Gurgaon, IN
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 06/14/2021
  • Website: applyboard.com
  • Company Address:

About ApplyBoard

At ApplyBoard, we believe that education is a right, not a privilege. We empower people around the world to access the best education available. Through our platform and team of experts, we streamline the application process, from submission to enrolment, assisting thousands of students to pursue their dreams of studying abroad.

Job Description

We’re building a movement - an education revolution. We’re building a world where anyone, anywhere can have access to the best education regardless of where they were born. At our core, we believe education is a right, not a privilege. To that end, we’re building a company and a suite of products to lead the charge in transforming access to education. ApplyBoard is an online platform that empowers students around the world to access the best education by connecting international students, recruitment partners, and academic institutions. We simplify the study abroad search, application, and acceptance process. Not only do we help students with their study abroad journey, but we also help academic institutions to find the best students globally. Our goal is to help enable better, more diverse, schools that are enriched with cultures from all over the world.
 
The Role:
Our growing IT group is looking for an IT Analyst to join the team. Reporting to the IT Manager, this position is responsible for supporting the day to day operations of ApplyBoard’s IT needs. The IT Analyst knows Windows, Mac, and Linux operating systems inside and out. You have expert customer service skills and the flexibility to adapt to a variety of tasks. Join a fast-paced and quickly growing company and take ownership of providing best-in-class IT support.

Responsibilities:

    • Provide technical support for Windows 10, Mac OS X and Linux environments.
    • Own and management of problems and issues from start to finish.
    • Troubleshoot and manage VPN connectivity.
    • Event and meeting room support.
    • User and group management in Active Directory and G Suite
    • IT equipment procurement from vendors as required.
    • Update and maintain records in the asset management system.
    • Identify opportunities for innovations or improvements to the way ApplyBoard IT helps our customers.
    • Identify and resolve network problems using a web-based management interface.
    • Other duties as required.

Preferred Qualifications:

    • College diploma in Information Technology, Computer Science or a related field, or a minimum of 3-5 years experience in an IT Helpdesk role.
    • Excellent verbal and written communications skills.
    • Ability to work with various types of users and explain technical details to non-technical individuals.
    • Experience with Apple and Microsoft operating systems.
    • Experience managing users in G Suite and Active Directory.
    • Comfortable using Office 365 and Google productivity tools.
    • Strong understanding of networking fundamentals and with Unify networks.
    • Advanced troubleshooting for all types of technical service requests and issues involving computers, network, all smartphones/tablets, AV systems, enterprise applications/systems
    • Demonstrated knowledge of current security and privacy best practices.
    • Capable of handling a challenging, real-time environment with strong and quick troubleshooting capabilities
    • There may be a requirement to manage email outside of business hours for business needs
    • After-hours work may be necessary due to schedules, deadlines and/or reliability issues.
    • CompTIA A+, Network+, ITIL Foundations certifications preferred.
 
 
Thank you for your interest in ApplyBoard; however, only those applicants that have been selected for an interview will be contacted.  At ApplyBoard, we understand the value of having a diverse team. That’s why we believe in providing equal opportunity regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, and conviction. Please let us know if you require accommodation during the recruitment process. 
 
Life at ApplyBoard:
By joining our team, you have the opportunity to:-Join the fastest-growing technology company in Canada, with many opportunities for growth  and advancement-Work alongside a globally diverse team of over 700 team members based in 18 countries, who represent over 30 nationalities and speak more than 40 languages.
 
Make a difference in the lives of thousands of students as they explore educational opportunities. Want to learn more about Life at ApplyBoard? Check out this video, and be sure to follow us on our Life at ApplyBoard Instagram. 
 
About ApplyBoard
ApplyBoard simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and academic institutions on one platform. To date, ApplyBoard has become the world’s largest online platform for international student recruitment, assisting more than 100,000 students with their educational journey.
 
 In 2019, ApplyBoard was named the fastest-growing technology company in Canada by Deloitte, ranking #1 on the Technology Fast 50™ list. In May 2020, ApplyBoard announced a C$100M Series C funding on a C$2B valuation, reaching a ‘Unicorn’ status. This funding will allow us to further invest in our technology, grow our team, and serve more students on our mission to educate the world. 
Thank you for your interest in ApplyBoard. Please note that only qualified applicants that have been selected for an interview will be contacted.  
 
At ApplyBoard, we understand the value of having a diverse team. That’s why we provide equal opportunity to applicants regardless of race, nationality, ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, and conviction. If you require an accommodation to submit an application and/or during the interview process, please notify the Talent Acquisition Team at [email protected] Requests will be addressed confidentially.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.