Business Intelligence Manager


Santa Monica, CA, US
  • Job Type: Full-Time
  • Function: Business Intelligence
  • Post Date: 02/21/2021
  • Website:
  • Company Address: , Santa Monica, CA, 90401

About Tala

Tala is a financial technology company on a mission to build a financial system that works for everyone. Our first product is a lending app that instantly underwrites and delivers credit to customers who have little or no formal borrowing history. Tala has disbursed over $1B to more than 4 million customers across East Africa, the Philippines, Mexico, and India who use Tala loans to start and expand small businesses, pay school fees and bills, and build more stable financial lives.

Job Description

Tala was named one of the top 50 FinTech companies in the world. We are a financial technology company on a mission to make financial services simple, inclusive, and accessible for the doers and dreamers globally. More than 5 million people in emerging markets have borrowed through our smartphone app, which provides instant credit scoring, lending, education, and other personalized financial services. Headquartered in Santa Monica, we support the needs of our customers in Kenya, Mexico, Philippines, and India. 
The Role
As a Business Intelligence Manager, you will drive optimizations by working with local and in-market analysts to coordinate and execute collections testing and reporting. By driving roadmaps and coordinating the execution of projects. As we scale and innovate our approaches to reaching new customers, you will validate which generates sustainable growth and develop a deep understanding of our user base. Our social mission requires you to provide quantitatively-driven and socially-conscious decisioning every day.

What you'll do

    • Lead analysts to be active developers and contributors to shared data and analytics infrastructure
    • Participate in standardization and tailoring of operational metrics across countries
    • Shared contribution to, maintenance, and documentation of data lineage
    • Shared contribution to centralized analytics repositories built on Snowflake, Looker, Jenkins, and Airflow (near future)
    • Gather information about potential problems, triage, and escalate if needed to other analytical or engineering teams
    • Guide analytical resources to enable local experimentation and insight discovery
    • Gather and organize ideas for local experimentation in service of larger strategic goals
    • Utilize in-country resources to better execution of experiments by creating closer alignment and practical implementation assistance to the analysts from the BI team (rather than being left in a position to figure out implementation of country leadership directives without hands-on guidance)
    • Align local collections experiments with global collections experimentation road map
    • Inform leadership and experiment project managers of implementation challenges
    • Understand and track key results to judge experiment success/failure
    • Foster communication and understanding of data among countries
    • Regularly present and train others (e.g. operational managers and advocates) on the use of data and analytics
    • Inform road map, participate in technical design of future data infrastructure plans
    • Regularly share knowledge with other countries to decide on best practices
    • Regularly learn from different approaches outside of Tala

What you'll need

    • 5+ years in a marketing, operations, finance or product-oriented analytics position at a high-growth company (or equivalent experience)
    • Exceptional ability to communicate technical & analytical concepts to non-technical audiences
    • Proficient in at least one analytics language (ex. Python, R)
    • Proficiency with Excel and/or familiarity with Business Intelligence software (ex. Looker or Tableau)  
    • Excellent SQL, GitHub understanding 
    • BA/BS in a quantitative field

Nice to Haves

    • Experience in emerging markets (either personally or in professional scope) 
    • Able to look beyond the immediate deliverable, find the real data problem, and solve for it 
About Tala
Our vision is to build a new financial ecosystem where everyone can participate on equal footing and access the tools they need to be financially healthy. We strongly believe that inclusion fosters innovation and we’re proud to have a diverse global team that represents a multitude of backgrounds, cultures, and experience. We hire talented people regardless of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.