Member Experience Associate | Egypt

Tempo

Cairo, EG
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 02/19/2021
  • Website: tempo.fit
  • Company Address: , San Francisco, CA

About Tempo

Tempo is a company that develops a smart at-home fitness platform designed to improve the quality of workout movement and techniques. Its platform utilizes a 3D vision camera to scan users 30 times per second to give real-time reporting of form, stability, posture, balance and other factor points. Tempo's platform also includes live training (from human trainers) or recorded classes from some of the world's top group fitness trainers for strength training, HIIT, cardio and more.

Job Description

Tempo is a next-generation home fitness system—and the first and only strength training solution that can track your motion and use that data to give you a richer, more effective, and safer workout in live and on-demand classes. Using 3D sensors and A.I., Tempo enables expert coaches to correct your form and provide personalized feedback in real-time. 
 
Headquartered in San Francisco, Tempo's all-star team includes alumni from Google, YouTube, Netflix, Airbnb, Pixar, and Orangetheory, backed by $80 million in funding from General Catalyst, Norwest Venture Partners, Founders Fund, Khosla Ventures, DCM, and Signal Fire.
 
Tempo is seeking a highly driven Member Experience Associate to join our growing team. You will be responsible for attracting potential customers while addressing customer concerns by answering product and service questions via phone, email and chat. If you’re highly motivated, passionate about technology, and eager to work with a fast growing start-up, then we would love to meet you! 

Responsibilities:

    • Provide exceptional customer support to Tempo customers by phone, email and chat
    • Become a Tempo product expert with the ability to answer customers’ product, service and order related questions
    • Understand, identify, and document customer pain points and share insights with internal teams to constantly improve customer experience 
    • Resolve 35+ interactions per day
    • Advance 5 qualified leads per day
    • Maintain an average satisfaction rating of ≥80%

Requirements:

    • Associates degree (or equivalent)
    • Bachelor's degree from a 4 year University preferred
    • 1+ years of experience in a sales related role
    • 2+ years of experience in a customer support role 
    • Excellent written and verbal English skills
    • Excellent live-chat communication skills
    • Passionate about technology and fitness
    • Experience managing a high volume of inbound calls, chats and emails
    • Comfortably interacting with cross functional teams
    • Experience working with Kustomer (or similar  helpdesk software), Slack, G Suite, preferred
    • Natural problem solver with strong analytical and critical thinking skills
    • Able to work mornings, evenings, and weekends

Related Jobs

Senior UX Researcher

Tempo - San Francisco, CA, US

Engineering Manager, Backend

Tempo - San Francisco, CA, US

Senior Product Designer

Tempo - San Francisco, CA, US

Senior Product Manager

Tempo - San Francisco, CA, US

On-Camera Fitness Coach

Tempo - San Francisco, CA, US
Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.