Audiologist Patient Advocate

Earlens

Bloomington, MN, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 02/20/2021
  • Website: earlens.com
  • Company Address: 4045-A Campbell Avenue, Menlo Park, CA, 94025

About Earlens

Earlens Corporation is a privately held medical device company committed to providing hearing impaired patients with a state-of-art hearing solution that is designed to change the current standard of care for sound performance.

Job Description

At Earlens, our mission is to transform the hearing experience for millions of people who want to hear – and live, better! We are a privately held medical technology company with offices in the heart of the Silicon Valley and in Bloomington, Minnesota. We are reinventing the world of hearing. Come join a team of creative and passionate people who care about the lives we are improving. Your work will make a real impact on thousands of people who, by improving their hearing experience with broader, more natural sound, are living richer lives and engaging in more meaningful moments with friends, family and colleagues. 

SUMMARY: 

The Earlens Commercial Team is looking for an Audiologist Patient Advocate to act as our frontline expert troubleshooting hardware and software related issues across the Earlens product portfolio. A subject matter expert positioned to provide customer service and support to the Earlens device end user, customer site and field personnel.  This individual is an experienced audiologist looking for the opportunity to hang up their travel gear, their clinical smock and be part of an elite group of audiologists that will help us transform the world of hearing.

WHAT YOU WILL BE DOING:

  • Manage customer service and support activities for customer and field personnel including but not limited to sales orders, product remake orders, replacements, and technical support.
  • Promote customer focus across the organization by advocating for and educating on the experience of the customer with our product.
  • Act as a conduit between the customer, product research & development, manufacturing, marketing and sales for customer satisfaction & product reliability issues.
  • Leveraging your Audiology expertise to provide exceptional customer care via phone, email, and/or other digital channels.
  • Utilizing systems, processes and procedures, you will provide Tier 1 and Tier 2 troubleshooting support to end user, customer site and field personnel. 
  • Provide guidance, training and cross training to other employees.
  • Ensure New Account on-boarding requirements are met and recorded.
  • Provide Pre- and Post-Order support to the Earlens internal and external customer base.

QUALIFICATIONS:

  • Masters or Doctoral degree in Audiology. Doctorate of Audiology preferred.
  • Current Audiology license
  • 2+ Years of experience dispensing and fitting Hearing Aids
  • Current hearing aid dispensing license is a plus
  • Technology Enthusiasm a plus
  • Project Management Experience a plus
  • Prior experience working in an ENT or Otologist office a definite plus.

 

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.