Client Delivery Lead - UK


United Kingdom
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 02/20/2021
  • Website:
  • Company Address:

About Callsign

Callsign is the app that makes identification quick, secure and private. No more passwords, forms and even business cards. Use your single Callsign across multiple channels and applications, at work and at home.

Job Description

Since our launch in 2012, we’ve been on a mission: to make digital identification simple and secure for everyone, and everything.

In that time, we’ve expanded constantly, and been joined by over 150 incredible people, all with the same vision. We’ve grown in other ways too – we raised $35 in our Series A funding round, and launched our game-changing authentication platform.

Our technology is now being used by hundreds and thousands of users worldwide, including some of the world’s leading financial institutions.

And this is just the beginning.

Over the next year, Callsign will double in size as we continue our mission to make every web, mobile and physical interaction seamless and secure.

We can’t do that alone, though. That’s why we’re looking hire the brightest, most inquisitive minds out there: the people who want to help us change the rules of identity ­– and have the skills and passion to make this mission a reality.

Does that sound like you? Let’s talk.


The Callsign Client Delivery Lead will support delivery of Callsign solutions into clients. This will be to ensure successful and timely delivery of products into the client organisation, stakeholder management of key client contacts, and support Callsign to deepen its relationship and expand its footprint with clients.

The role holder will need to be able to demonstrate extensive complex IT/software delivery capabilities and bring experience of handling clients of different levels and managing large scale projects/programmes. They will typically be required to be on-site at the client (notwithstanding the COVID-19 situation) working alongside and managing other Callsign team members, as well as working amongst virtual teams. The role will require the ability to be adaptable to changing environments, different personalities and evolving client requirements. The role holder will also need to be comfortable with all aspects of project delivery (e.g. RAID management, delivery planning, action tracking, change management, meeting governance/minuting, reporting etc.) as well as regular engagement with clients to ensure delivery commitments are well understood and kept on track. Additionally, strong relationships will need to be built within Callsign (e.g. with Delivery and Product teams) to understand the current product suite, challenges to delivery, service offerings and the future product/service roadmap.

The role holder must have an in depth understanding of the typical challenges that arise during complex IT delivery projects in order to hold meaningful conversations with clients. They must also be familiar with the IT delivery lifecycle (e.g. route to live, environments usage, release management etc.). A recognition of the correct point at which to obtain further support and/or introduce technical colleagues into conversations will be vital to the success of the role. The role holder will be expected to both lead, as well as work well as part of a team, being comfortable with engaging clients on an individual basis.

The role holder must be highly organised, have excellent attention to detail and be always willing to take responsibility for seeing items through to conclusion (even if they may be unfamiliar, or new). They will need to be a self-starter, eager to learn and comfortable working within unstructured environments (in order to introduce structure as required).


Very strong and proven project/programme management skills (e.g. project planning/tracking, RAID management etc.).

Excellent time management and personal organisation.

Excellent oral, written and presentation skills.

10+ years of IT project management and IT project delivery experience.

Financial Services experience, in particular Retail or Commercial banking

Strong Microsoft Excel and Microsoft PowerPoint skills.

Very strong stakeholder management (especially working across multiple and varied teams / departments).

  • Extensive experience of managing physical and virtual teams, across geographies.
  • Understanding of how IT security products are applied in the market to address needs such as identity management, identification, authentication, digital signing of transactions, single sign-on, access control, non-repudiation, privacy and confidentiality.

Team player, able to work with and adapt to different personality types

  • Experience working on projects adopting both agile and waterfall delivery methodologies
  • Experience using Jira, Confluence and Zendesk


Additional Skills for the Role (not mandatory, but nice to have)



  • Recognised project management accreditation (e.g. APMP or PRINCE2)
  • Experience within Digital Transformation, Fraud or Cyber Security
  • Experience of identification and verification technology
  • General understanding of industry standards such as: REST API, OpenID Connect, OAuth, SAML, OATH, RADIUS.
  • General understanding of industry regulations such as: PSD2 SCA, Open-Banking, GDPR
  • Experience of supplier management activities
  • Experience of working with Microsoft Project


Automatic Option:

  • Health Insurance – single
  • Pension
  • Life Insurance
  • Employee Assistance Program
  • 3 months full pay maternity & 2 weeks full pay paternity (if the statutory minimum is met)
  • 25 days of annual leave + Callsign Bank Holiday (not included in holiday allowance)
  • Free financial advise


  • Cycle to work scheme
  • Wills and Estates – our benefits provider has partnered with a third party who offers a discount
  • Home Utilities - our benefits provider has partnered with a third party who offers a discount
  • Cycle Insurance
  • Health cash plans
  • Cyclist protection
  • Discounted gym membership

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.