Field Technician Team Lead

Focal Systems

Alberta, CA
  • Job Type: Part-Time
  • Function: Technical/Customer Support
  • Post Date: 02/20/2021
  • Website: focal.systems
  • Company Address: 2157 Harkins Avenue, Menlo Park, CA, 94025

About Focal Systems

Focal Systems was founded in 2015 with a very clear mission – automate and optimize brick and mortar retail.

Job Description

Red Deer, Alberta, Canada

Company Description

Focal Systems is the industry leader in retail AI solutions. We are a Silicon Valley based startup that has more than doubled in size every year since our founding. Our mission is to automate and optimize brick and mortar retail using deep learning computer vision. Focal has been deployed at scale with the top retailers in the world. We are looking for smart, creative and passionate people who love to learn, enjoy thinking critically, share our values, and want to build a great and enduring company.

 

We have built the next generation operating system for brick & mortar retail. This OS leverages shelf-mounted cameras that constantly measure the state of the clients’ shelves and use that information to order quicker and smarter, planogram better, and schedule, direct, train and manage their labor automatically. We have proven this with major retailers around the world.

 

Job Description

We are currently expanding our operations in Canada. We are looking for a Field Technician Team lead who can lead and champion deployments our first customers in the area. The Team Lead will have overall accountability for the successfully deployment, maintenance and adoption of our system. This is a part-time position working flex hours. The first week will be 30-40 hours per week during the night shift and then will transition to 2-6 hours per week on a flexible schedule.

 

Responsibilities

  • Overall accountability for deployment and training
  • Supervision of Field Technicians
  • Trouble shooting and quality control
  • Onboarding/scanning products into the system
  • Routine stops at our client locations for battery swaps and diagnostics
  • Onsite and offsite maintenance
  • Learn to build devices and deploy them
  • Dynamic oversight of services and operations
  • Serve as primary point of contact reporting anything relevant in the field back to our Product Team

 

Requirements

  • 5+ years’ experience as a Field Service Technician supporting optical, electronic or telecommunication devices
  • Team Lead or supervisory experience
  • Organized, detail-oriented, dependable and self-sufficient
  • Strong customer service orientation
  • Interested in technology
  • Thrive in a fast-paced environment
  • Flexible with your schedule, including nights and weekends
  • Must have a valid driver's license and reliable access to a vehicle

 

Why Focal Systems

Strong Mission and Values

We are a tightly knit team with an ambitious mission and a strong set of core values, which define our approach to business and have successfully guided us since in­ception.

Exceptional Team

We are a team of hard-working, fun-loving professionals from some of the most eminent universities, research labs, and tech companies of our time. We pride ourselves on recruiting exceptional individuals to help us redefine the state-of-the-art.

Outstanding Partners

We work with 10+ of the largest retailers in the world and have a world-class roster of investors, advisors and partners to support & advise us in our endeavors.

 

Benefits

  • Paid Time Off & Sick Time

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.