Technical Support Engineer

Exabeam

Foster City, CA, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 02/11/2021
  • Website: exabeam.com
  • Company Address: 2 Waters Park Dr. Suite 200, San Mateo, CA, 94403

About Exabeam

Exabeam is the Smarter SIEMTM company. We help security operations and insider threat teams work smarter, allowing them to detect, investigate and respond to cyberattacks in 51 percent less time.

Job Description

From the CISO to the analyst, Exabeam helps security teams outsmart the odds by adding intelligence to their existing security tools – including SIEMs, XDRs, cloud data lakes and hundreds of other business and security products. Out-of-the-box use case coverage delivers repeatable outcomes. Behavioral analytics allows security teams to detect compromised and malicious users that were previously difficult, or impossible, to find. And alert enhancement and automated timeline creation help overcome staff shortages by minimizing false positives and reducing the time it takes analysts to detect, triage, investigate and respond to incidents by 51 percent. For more information, visit https://www.exabeam.com
 
Exabeam delivers next-generation security management technology that enables organizations to protect their most valuable information. The Exabeam Security Management Platform combines unlimited log data collection, advanced behavioral analytics, and automated incident response, all supported by Exabeam’s patented Smart Timelines technology that uses machine learning to track identity and behavior over time. The company’s recent industry accolades include Forbes Cloud 100, Inc. 500, and SC Awards Europe, among many other distinctions. 
 
Position Overview
 
This is a very dynamic role where you will provide technical assistance, troubleshoot and resolve customer problems, interface with engineering on various product issues, and contribute to projects revolving around tools, knowledge management, our growing market place of solutions, and more.
 
At Exabeam, we encourage growth and nurture potential. In addition to delivering success, you’ll join a team of engineers with deep security expertise and learn Cyber Security, Linux, Scripting, Machine Learning and how the enterprise software business works. We work together, we win together. Here at Exabeam, we promote from within. Whether it’s for a customer or a team member, we want to make a real impact and create a valuable experience. 

Responsibilities

    • Exemplify Exabeam’s commitment to our customers
    • Provide tier 1 and 2 support, which includes but not limited to troubleshooting break-fix issues, assisting with configuration management, performing system upgrades and answering product questions. 
    • Reproduce system issues and if necessary file bug reports, escalate cases to tier3 / escalations team 
    • Tackle technical challenges involving CentOS, Docker, ELK stack, virtualization 
    • Perform Case Management, managing tickets, customer communication and proactive follow ups through our CRM System (Salesforce)
    • Handle RMA (Return Material Authorization) Processing

Qualifications

    • BS/MS in Computer Science or related technical discipline (CISSP)
    • Experience with Linux is a must
    • General Knowledge of CyberSecurity
    • Understanding of regular expressions (Regex) and Python scripting
    • Knowledge in the following areas is a plus: Perl and shell scripting, Docker, ELK, Hadoop, MongoDB, CentOS, Docker, Virtualization
    • Ability to isolate problems between hardware and software and provide information to appropriate development team(s)
    • Highly developed, process-oriented skills for troubleshooting, problem solving, and problem resolution
    • Superior written and verbal communication skills are a must
    • Must be able to work in a fast-paced technical environment and sophisticated cyber-security products with frequent product releases and updates
    • Self-motivated with a strong desire to reach your potential and grow your career at Exabeam with further opportunities
    • Experience with Salesforce, JIRA and DataDog 
 
Exabeam is privately funded by Lightspeed Venture Partners, Cisco Investments, Norwest Venture Partners, Acrew Capital, Icon Ventures, and investor Shlomo Kramer. For more information visit https://www.exabeam.com or follow us on LinkedIn and Twitter.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.