Data Engineer

Ada Support

Toronto, CA
  • Job Type: Full-Time
  • Function: Data Science
  • Post Date: 02/14/2021
  • Website: www.ada.support
  • Company Address: 96 Spadina Ave, Toronto, Ontario CA

About Ada Support

Ada's AI-powered platform enables enterprise businesses around the world to automate an incredible customer experience that saves time, reduces cost, and strengthens support. Our industry-leading clients like Telus, Upwork and Shopify, trust us to harmonize humans and AI to deliver instant, empathic, and effortless customer engagement.

Job Description

We’re Ada. We’re an ambitious team based out of Toronto that enables businesses around the world to provide incredible customer service. Our AI-powered platform has automated more than 120 million+ conversations for companies like Shopify, TELUS, Upwork, and Zoom – and we’re just getting started.
 
You can learn more about the founding of our company here. Just as the field of machine learning continues to advance, so do we. And it is the passion of our people and dedication to our craft that continues to drive our dramatic growth.
 
We are inspired every day by the opportunity to pioneer a new industry, and welcome those who want to join us.

About You:

    • 4+ years of experience as a Data Engineer or a similar role
    • 4+ years of industry experience in software development, data engineering, or related field with a track record of manipulating, processing, and extracting information from large datasets
    • Demonstrated a track record of experience in data modeling, ETL development, and data warehousing
    • Proficient in SQL, query performance tuning skills, and at least one scripting language 
    • Experience in structured data and building analytics dashboards
    • Experience in MPP databases e.g. Redshift, Teradata
    • Experience in distributed systems and NoSQL databases e.g. MongoDB
    • Nice to have knowledge in Big Data Technologies e.g. Hadoop, Spark, Hive
    • Nice to have knowledge in reporting tools e.g. Looker, Tableau
    • Have a go and get done attitude and able to wear multiple hats

Outcomes:

    • Architect, build, and maintain the core components of Analytics Experience Team e.g. Analytics dashboard and reporting, Data API
    • Create, test, and optimize database
    • Extract and transform insightful data into our own analytics dashboard and reports
#LI-FT
 
About Us
 
Ada is a rapidly growing digital first company in a thriving AI ecosystem. We optimize our communication, collaboration and generally, the way we work for the digital world instead of in-person. With flexible working hours, together we'll determine a schedule that fits your style and the requirements of your role.
We are backed by world-class investors, including Accel, FirstMark, Bessemer Venture Partners and Version One. We provide our employees with competitive compensation, great health benefits, and ownership in our company. Our work is rooted in authenticity, courage, empathy, and simplicity. We use these values to create a culture that encourages groundbreaking results, career progression, and community investment.
 
Ada is an equal opportunity employer. In fact, diversity is what drives our success – it’s at the core of how we hire, communicate, and work. Like our Platform, we are inclusive to all, and combine our diverse backgrounds, skill sets and thinking to build the best experiences for our clients and their customers.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.