Customer Service Agent: English - nights

Fever

Madrid, ES
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 02/13/2021
  • Website: feverup.com
  • Company Address:

About Fever

Fever is the global leader in the digitalization of the Experience Economy, helping over 40 million people every month to discover the best experiences in their cities. Through its platform, Fever inspires users to enjoy the best local experiences, from gigs to theatre, live music, immersive experiences, and pop-ups, while empowering event organizers to create new original content.

Job Description

Fever is the leading entertainment discovery platform, with a mission to inspire people through experiences. We are looking for bar-raisers that want to work hard, have fun and make history with us. Fever combines its marketplace and Secret Media Network (Secret London, Secret NYC, Madrid Secreto, Paris Secret, etc) through technology to reach over 15 million people per week. Fever has also rolled out the Fever Originals, which are proprietary events in which we follow a data-driven content creation strategy, using analytics to understand audiences and develop new experiences.

Fever is present in London, New York, Los Angeles, Paris, Lisbon, and Spain, and is in process of expanding to new markets. Fever is also backed by top-notch institutional investors, including Atresmedia, Accel Partners, Lab-Tech, and 14W Ventures.

 

We love our customers, this is why we are looking for people who love customer service. If you like working at home, this job is for you!

 

The Job - Responsibilities

  • Customer Service by e-mail, phone or social media for solving any incidents generated
  • Managing incoming calls and chats and customer service inquiries
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers
  • As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed.
  • Requirements
  • Have excellent interpersonal and communication skills.
  • Be decisive and organized.
  • Love being part of a dynamic team in a growing company.
  • Good Spanish and English level
  • High level of Spanish or English will be valued
  • It is a plus previous experience with a ticketing system, desirable Zendesk.
  • Please note that this position is only for the nightshift: 12 am to 8 am
  • Candidates must reside in Spain

We offer

  • Working comfortably at home
  • Full-time job.
  • Resources necessaries for the daily job.
  • Job growth inside our amazing company.
  • Very good team atmosphere.
  • Great perks as every other colleague at Fever!

Related Jobs

Junior Operations Associate

Fever - Madrid, ES

Business Development Associate

Fever - Sydney, AU

Business Development Associate

Fever - Melbourne, AU

Inside Sales Associate

Fever - Chicago, IL, US

Inside Sales Associate

Fever - Nashville, TN, US
Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.