Delivery Lead

Mad Street Den

Chennai, IN
  • Job Type: Full-Time
  • Function: Operations
  • Post Date: 02/19/2021
  • Website: madstreetden.com
  • Company Address: 541, Jefferson Avenue, Redwood City, CA, 94063

About Mad Street Den

Mad Street Den is a Computer Vision and Artificial Intelligence startup whose visual intelligence platform Vue.ai enables the Retail industry to reimagine the future with AI.

Job Description

Mad Street Den® is looking for Delivery Leads with 2-4 years of experience, who thrive on the thrill of delivery and the satisfaction of great customer feedback. If you’re someone that is always looking for the next best idea to make a good product feature/process great, it’s you we’re looking for!
 
Skills we need:
  • Developing product features (mostly customization) and internal tools to improve delivery efficiency
  • Setting up a culture of operational excellence through continuous process improvements and automation
  • Helping earn the trust of our customers through a precise understanding of their requirements, and planning and delivering work items in a timely manner
  • Reporting delivery status to customers and developing and maintaining required delivery documentation
  • Working effectively across multiple teams, handling internal, and external communication while maintaining positive relationships
  • Handling critical issues within and outside of standard business hours
Qualifications:
  • 2-3 years of experience managing delivery for a SAAS/B2B company with a proven track record of delivering high-quality services to the customers
  • Experience in gathering requirements from customers and solutioning as per the customer’s use cases 
  • Experience in handling customer escalations with cool composure
  • Familiarity with analytics & large-scale, high-traffic, data platforms would be an added advantage

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.