Sales Support Specialists

ServiceSource

Nashville, TN, US
  • Job Type: Full-Time
  • Function: Sales
  • Post Date: 02/15/2021
  • Website: servicesource.com
  • Company Address: 634 2nd Street, San Francisco, CA, 94107

About ServiceSource

ServiceSource International, Inc. brings the world’s greatest brands closer to their customers through digitally-enabled solutions and data-driven insights that personalize and power the moments that matter.

Job Description

At ServiceSource, we strive to find and grow exceptional people like you.

Working at ServiceSource, you will be a part of an engaging, energetic, and entrepreneurial work environment while having the stability and influence of a nearly 20-year industry leader behind you.

ServiceSource is a place where you can GROW, both personally and professionally, while expanding your skills in sales, customer success and people management.

The Sales Support Specialist provides support to the internal and external sales team by relieving them of administrative or related work. Duties may include order processing/entry, researching sales contracts, making price quotations, record keeping, document tracking, assisting with RFP responses, assisting and supporting product or service trainings, and/or related tasks. This individual is also responsible for successfully supporting defined processes related to quotations, bookings, and invoices in various CRM or sales pipeline systems. Uses intermediate to advance level of knowledge of product and service offerings to support customers and sales teams. Requires intermediate to advance Microsoft Excel proficiency and may require a moderate level of technical knowledge of internal and external systems. Demonstrate clear understanding of client’s products and services. Role may include an element of automation with an expectation to act independently to support standard client needs. Expected to provide a moderate level of human intervention to address moderate fall-outs from automation processes.

We are DEDICATED to creating an environment that fosters CARING, TRUST and COLLABORATION for all employees.

Job Purpose

The Sales Support Specialist provides support to the internal and external sales team by relieving them of administrative or related work. Duties may include order processing/entry, researching sales contracts, making price quotations, record keeping, document tracking, assisting with RFP responses, assisting and supporting product or service trainings, and/or related tasks. This individual is also responsible for successfully supporting defined processes related to quotations, bookings, and invoices in various CRM or sales pipeline systems. Uses intermediate to advance level of knowledge of product and service offerings to support customers and sales teams. Requires intermediate to advance Microsoft Excel proficiency and may require a moderate level of technical knowledge of internal and external systems. Demonstrates clear understanding of client’s products and services. Role may include an element of automation with an expectation to act independently to support standard client needs. Expected to provide a moderate level of human intervention to address moderate fallouts from automation processes.
Essential Functions - Duties and Responsibilities

• Prepares quotes for contract renewal and RFP/RFI responses
• Maintains quote documentation with accurate pricing and configurations
• Ensures the integrity of client information maintained in the database systems
• Updating and managing Excel spreadsheets
• Dealing with external and internal queries in a professional, client orientated manner
• Performs bookings (Purchase Order processing) and booking reconciliation
• Performs QA self-check and peers-check
• Growing skill and subject matter expertise to successfully perform quality assurance and begin to identify areas for improvement
• Seeks counsel and guidance from more senior Sales Support staff and management, as needed.
• Prioritizes tasks to meet deadlines, paying attention to details
• Able to handle medium to high priority escalation items, while escalating most complex items to management for review and consideration
• Effectively maintain and improve Knowledge Base Tool
• Effectively identify and call out operational risks to management for review and consideration
• Understands and participates in KMIP (Know, Measure, Improve, Perfect) methodology in daily activities, as relevant to role
• Other duties, as assigned
Qualifications

Required Qualifications
• Graduates with a Diploma/Degree, up to 2 years of relevant working experience preferred
• Intermediate to moderate knowledge in Microsoft packages (Word, Excel)
• Strong attention to detail
• Possess effective verbal and written communication skills
• Handle confidential information with complete integrity
• Ability to work independently with team-player mindset
• Proven success in administrative tasks, organization of work materials, prioritization, and adhering to deadlines
• Ability to identify, analyze, problem-solve, and begin to recommend corrective action for moderately complex issues
• Ability to focus on customer needs and communicate with higher level staff, as needed
• Ability to work under pressure and tight deadlines with guidance from senior team members
• Ability to follow scripts and/or processes according to contractual agreements
• Ability to multi-task, prioritize, and manage time effectively
• Ability to follow established procedures and practices
• Aptitude to learn new technology and data

Preferred Qualifications
• Prior experience with Salesforce.com or other CRM systems preferred

Compensation: 
•    Competitive Base Pay ($31,200 - $40,000 ) / paid hourly ($15.00 - $19.00)

Benefits and Perks:


•    Generous company contribution toward individual medical, dental, & vision insurance coverage, with immediate eligibility
•    401(k) savings plan
•    Wellness Incentive Program
•    Tenure-based paid-time-off (PTO)
•    8 company paid holidays, plus 2 floating holidays
•    Volunteer time off
•    Birthday time off
•    Paid parental leave after one year of employment
•    Extended learning opportunities

*All compensation, benefits and perks are subject to changes and CEO approval

Competencies

Personal Leadership
• Accountability - Competent
• Effective Communication - Competent
• Resilience, Curiosity & Adaptability - Developing
• Integrity - Competent

Collaboration
• Coachability - Competent
• Diversity & Inclusion - Competent
• Team Player - Competent
• Emotional Intelligence - Competent

Growth
• Critical Thinking - Competent
• Customer Focus - Competent
• Diagnostic Information Gathering - Competent
• Initiative - Competent
• Manage Execution - Competent
• Managing Resources & Time - Competent
• Business Acumen - Developing
Supervisory Responsibility

This position has no supervisory responsibilities.
Travel

No travel is expected for this position.


Work Environment

This job operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, etc.
Physical Demands (applicable for US locations only)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is should be able to do or have the following:
• Ability to lift and carry 25 pounds;
• Sufficient clarity of speech and hearing or other communication capabilities, which permits employee to communicate effectively;
• Sufficient manual dexterity, which permit the employee to perform routine office duties; and
• Sufficient personal mobility and physical reflexes to perform office duties and travel when necessary to off-site locations.

**All the above physical requirements to be met with or without reasonable accommodation.

Uninterrupted home-based internet is required for this role. Applicants should have sufficient internet access in their homes to attend and host video calls, as well as perform essential functions of the role which include downloading and uploading of large files to shared network drives. In general, we have found that a minimum bandwidth speed of 20mbps is essential.

 

Related Jobs

Sales Support Specialist

ServiceSource - Philippines

Sales Representative (Renewals) - English language

ServiceSource - Sofia, BG

Sales Representative (Renewals) -Norwegian

ServiceSource - Liverpool, GB

Sales Representative (Renewals) - Portuguese language

ServiceSource - Sofia, BG

Sales Representative (Renewals) - Spanish language

ServiceSource - Sofia, BG
Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.