Staff Technology Engineer (Warehouse)

The Hut Group

Manchester, GB
  • Job Type: Full-Time
  • Function: IT
  • Post Date: 02/15/2021
  • Website: thg.com
  • Company Address: Voyager House, Chicago Avenue, Manchester, M90 3DQ

About The Hut Group

THG has grown from a start-up business to a global digital commerce group, fast becoming one of the world’s leading beauty and wellbeing online retail organisations.

Job Description

The Hut Group aims to be the World’s leading Online Health & Beauty Destination. We are currently the UK’s leading multi-website online retailer with rapidly growing global operations and a unique proprietary technology platform. The Hut Group Platform supports more than 140 million global website visitors, 5 million customers and 8 million orders dispatched worldwide across our market leading stores including www.myprotein.com, www.lookfantastic.com and www.coggles.com.

The Staff Tech Warehouse team are responsible for maintaining the IT working environment delivering a world-class experience for our fulfillment and manufacturing centers worldwide. You are the face of IT and will have excellent Customer service skills ensuring that each and every employee is able to perform their roles in the most efficient way possible.

Requirements

    Provide strong customer service for internal IT teams as well as Business Partners and employees, working closely with the Server and Networking teams Keeping asset and change management systems up to date at all times
    Housekeeping for Android MDM solutions both Elo and Mobicontrol
    Enrolling and managing Windows and Mac OSX devices on Microsoft Intune
    Key role in developing corporate standards for desktop computer software and hardware and conducting reviews to ensure compliance to standards
    Responsible for successful deployment and upgrades of hardware around the warehouses
    Maintaining the estate of printing devices (Thermal and laser)
    Perform computer management and system administration activities
    Supporting the upkeep of packstations to ensure smooth operations
    Proactive management of open incidents, working with technical support teams to gain the fastest resolution based on incident SLA
    Support of the following Technology: Microsoft Office products, Windows 10, Mac OSX, desktops, laptops, multi-function printers, basic LAN/WAN connectivity
    Daily communication of service business line status
    Device management and control for handheld devices
    Ensuring all calls that cannot be resolved by the Staff Technology 1st Line engineers are allocated to the relevant support team in a timely manner and resolved
    Updating and writing Knowledge Base entries when new solutions are established
    Raising awareness of regular repeat Incidents
    Raising Problem Records for investigation
    Working along side Senior management to implement new technologies
    Virus Protection and Updates
    Security Patching for all end user devices
    Keeping all documentation and diagrams up to date and accurate
    Performing all daily checks consistently and resolving issues

    The Person

    Warm, friendly and approachable demeanor striving for top rate customer satisfaction
    Excellent analytical and problem solving skills with a want to find and understand the problem
    Excellent verbal and written communication skills
    Be able to suggest improvements to workflows
    Organised and calm under pressure
    Be a self-starter - Be the one pushing the boundaries
    Proactive - you can spot problems/challenges before they arise

Benefits

    Competitive Salary, plus a bonus
    You’ll be joining a growing, intelligent team that will drive business change
    You’ll have the opportunity to make an impact within the team, applying the skills and methodologies you’ve learnt
    You’ll be working for a company with an excellent culture, in a friendly and fast paced environment
    You’ll be able to react to change with backing from the business
    You'll have the opportunity to solve complex business/technical problems

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.