Project Manager (Citizen Services)

OpenGov

United States of America
  • Job Type: Full-Time
  • Function: Engineering Prod Mgmt/Dev
  • Post Date: 03/19/2021
  • Website: opengov.com
  • Company Address: 955 Charter Street, Redwood City, CA, 94063

About OpenGov

We were founded in 2012, when California was in the middle of a budget crisis and municipal revenues were drying up. We discovered that dedicated public servants were struggling against outdated technology that prevented them from accessing timely spending information and communicating their priorities to citizens and elected officials. So we developed an easy-to-use, integrated Smart Government Cloud™ that features robust solutions for Budgeting, Operational Performance, and Citizen Engagement.

Job Description

OpenGov is a mission-driven fast-growth, Series D, venture-backed startup (includes Andreessen Horowitz, Formation 8, Thrive Capital, and Emerson Collective). Our Board of Directors includes iconic Silicon Valley executives John Chambers (former Cisco Chairman and CEO) and Marc Andreessen (Time Magazine’s list of the 100 most influential people in the world).   
 
OpenGov is the leader in modern cloud ERP software for our nation's cities, counties, and state agencies. We have surpassed 1,000+ governments (and growing fast!) using our products in our mission to power more effective and accountable government.
 
***** Candidates must be based in PST or MST time zones to be considered*****
 
 
About the Project Manager (Citizen Services):
 
OpenGov seeks to expand its early-stage Enterprise Project Management team with a highly-organized and self-motivated individual with a proven track record of complex problem solving, critical thinking, and successful delivery of implementation/deployment projects of enterprise-level software solutions in a SaaS environment. 
 
To succeed in this role, this candidate will demonstrate exceptional ability to Manage Project Scope (quality deliverables and customer experience), time (duration), and costs (effort), Manage Communications effectively with internal and external stakeholders, Manage the Solution Development: deliver successful solution deployments in close partnership with cross-functional teams, while Managing Customer Expectations: maintaining a seamless customer experience and overall satisfaction from the process and the results. 
 
As an OpenGov Project Manager, you’ll enjoy challenging and innovative projects and thrive in a fast-paced environment where accountability is paramount. A successful candidate will bring experience in project management fundamentals, proven leadership capabilities, excellent written and verbal communication skills, strong people management (direct and indirect reports), passion for the success of the customer, and a desire to bring innovative technology to the government sector.
 
Responsibilities:
 
• Set scope, timeline, and deliverables to ensure a successful deployment for multiple customers.
• Ability to organize a portfolio of 8-10 projects for tracking and delivery.
• Be a primary point of contact for project implementation activity.
• Establish project command and control of project delivery both internally and externally.
• Partner with cross-functional teams to gather key documentation and required resources in order to set appropriate expectations with internal and external stakeholders.
• Participate in the sales process as needed.
• Prospect specific implementation approaches, scope, and plans.
• Support Statement of Work creation on an as-needed basis.
• Identify early signs of project and customer risks and devise appropriate risk response strategies.
• Occasionally travel to customer sites to conduct training and solidify customer relationships.
• Assistance in enhancing our methodology of project delivery of our growing set of solutions.
 
Requirements:
 
• Experience with government budgeting concepts and practices and/or finance/budgeting solutions is strongly preferred.
• Minimum of 5 years of project management or related experience in a SaaS environment.
• Hands-on experience with ERP's, Financials, Utility Billing, or Budgeting Solutions is preferred.
• Strong aptitude for technology tools and solutions.
• Experience managing a high volume of projects (10-15 simultaneously)
• Extra strong analytical thinking, strong system perspective, and diligent process analysis skills.
• Strong initiative, innovative thinking skills, and ability to analyze details and translate into the “big picture” view.
• Ability to adapt to a rapidly changing product and respond strategically to customer needs.
• Technical aptitude and proficiency with Professional Services and CRM tools.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.