Research Operations Specialist


San Francisco, CA, US
  • Job Type: Full-Time
  • Function: Research Sci/Assoc/Mgr
  • Post Date: 02/22/2021
  • Website:
  • Company Address: 49 Powell St Floor 2, San Francisco, CA, 94102

About Airtable

Airtable's mission is to democratize software creation. We believe that software stands to be the single most impactful way anyone can bring their ideas to life, yet that few people can actually access it as a creative medium. Airtable enables everyone to experience the power of creating, not just using, software.

Job Description

At Airtable, our mission is to democratize software creation. We’re building a platform that empowers software users to become software creators building bespoke solutions for their teams and business.

We’re looking for a research operations specialist to support our user experience researchers to help us understand our creators in order to drive business and product decisions at Airtable. If you are detail and process-oriented, well-organized, and enjoy working with a collaborative team in a face-paced environment, we’d love to work with you.

What you'll do

  • Partner with user experience researchers to define the scope and recruiting criteria for research studies
  • Manage the end-to-end participant recruiting process for multiple research studies including sourcing, screening, scheduling, sending reminders, and processing participant compensation
  • Coordinate logistics for the participant experience and ensure all necessary legal and financial obligations are met
  • Communicate with participants about logistical details and guiding them through the research process
  • Develop and maintain relationships with cross-functional stakeholders to maintain clarity and consistency throughout projects - awareness, progress, status, expectations, dependencies, and risks
  • Propose new ideas for improving efficiency with documentation, processes, and tools

Who you are

  • You have professional experience as a research operations specialist or related role, ideally in a B2B SaaS company
  • You have improved and scaled research practices across an organization
  • You have worked in an ambiguous, fast-paced environment
  • You have collaborated with a cross-functional team
  • You are a clear and concise communicator
  • You are a creator

What we offer

  • Health care: we have you 100% covered (and your dependents 65% covered) with competitive medical, dental, and vision insurance. You’ll also be eligible for a complimentary membership to One Medical Group.
  • High Deductible Health Plan w/ Health Spend Account contribution
  • Learning & Development: we offer a $2,000 per year stipend for your personal career development
  • $200 monthly wellness stipend for you to use to invest in your overall wellness
  • Mental Health Support
  • Family Planning Support (fertility, adoption, surrogacy)
  • Meals and Snacks: our offices are empty these days, but when we’re back we’ll continue to have high-quality catered lunches and well-stocked kitchens
  • Generous PTO, sick leave, and parental leave

About Airtable

Airtable is working on the next computer revolution: one where anyone – even without technical training – can create customized applications that fit their needs, build more interconnected teams, and take part in a growing community of people who share what they create. Founded in 2013 and headquartered in San Francisco, Airtable powers teams at more than 200,000 organizations around the world. Our recent Series D funding round, which included Thrive Capital, Coatue, and Benchmark, doubled our total investment to more than $350 million. And we're just getting started.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.