Enterprise Customer Success Manager (Remote)

Folloze

Denver, CO, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 03/03/2021
  • Website: folloze.com
  • Company Address: 1820 Gateway Drive, suite 330, San Mateo, CA, 94404

About Folloze

Folloze
Next-generation personalized marketing platform.

Job Description

B2B marketing is undergoing a major reinvention, and Folloze is well-positioned to help enterprise companies through this marketplace shift. You'll be joining an exciting SaaS company, originally located in the heart of Silicon Valley but now spread all over, with outstanding growth potential and a mission to change forever the way B2B businesses engage with their buyers.

 

Among our customers are Fortune 500 companies like Cisco, Autodesk, Oracle, and others. We have an amazing track record of rapidly expanding our footprint due to our customers' love of the product and their ability to see tangible business benefits quickly.

 

Folloze is looking for an enterprise customer success manager who is a strategic advisor to their customers and knows the B2B marketing space in and out. You will champion new and innovative ideas and at the same time you will roll up your sleeves and help customers on their journey.


Key Responsibilities

  • As the Customer Success Manager you ensure that the customer derives maximum value from their investment so they renew and expand.
  • You identify new opportunities, and collaborate with sales teams to ensure growth attainment and increased footprint across the wider organization.
  • Develop a comprehensive understanding of the customer’s business challenges and goals to appropriately map Folloze features and associated business benefits to address their needs
  • Take new accounts through onboarding and ensure successful deployment in light of the goals set above.
  • Track & monitor account health and identify areas of concern to the customer achieving their stated business goals and work with the team to build a risk mitigation plan
  • Deliver ongoing best practices to customers to help them achieve full value with Folloze
  • Work cross functionally within Folloze to create and execute success plans for customers
  • Serve as a customer advocate in sharing intelligent product feedback and recommendations from customers back to the Folloze Product team


Qualifications

  • 8 or more years of experience as a Customer Success Manager in a SaaS company within the MarTech space, dealing with enterprise customers
  • Have a deep understanding of sales and marketing processes and relationships, speak the language of both.
  • Be as equally comfortable with high level strategic planning as with details of the execution
  • Be a great project manager, handle a large number of tasks at the same time, and ask for help when you need it
  • Exercises active listening / takes a thoughtful approach to addressing customer pain points
  • Understands change management tactics to drive product adoption within customer teams
  • Comfortable in a fast-paced and changing environment; does not get stressed easily
  • Process-focused, with strong problem-solving ability
  • Excellent written and verbal communication skills
  • Bachelor’s degree required, MBA preferred

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.