Before you read on, take a look around you. Chances are, pretty much everything you see has been shipped, often multiple times, in order to get there. E-commerce is exploding, and with it, parcel shipping is becoming a meaningful factor in a business' ability to succeed. Creating a compelling shipping experience for customers is hard but necessary.
At Shippo, our goal is to level the playing field by providing businesses access to shipping tools and terms that would not be available to them otherwise.
Shippo lowers the barriers to shipping for businesses around the world. As free and fast shipping becomes the norm, better access to shipping is a competitive advantage for businesses. Through Shippo, e-commerce businesses, marketplaces, and platforms are able to connect to multiple shipping carriers around the world from one API and dashboard. Businesses can get shipping rates, print labels, automate international documents, track shipments, and facilitate returns.
Internally, we think of Shippo as the building blocks of shipping. Shippos are a diverse set of individuals. We look for cultural and skill fit in every new person. Join us to build the foundations of something great, roll up your sleeves, and get important work done everyday. Founded in 2013, we are a proud team based out of San Francisco. Shippo’s investors include D1 Capital Partners, Bessemer Venture Partners, Union Square Ventures, Uncork Capital, VersionOne Ventures, FundersClub, and others.
The Partners Support Specialist role will support our most valued Partners. You love working with customers from the sales cycle all the way through to go-live, post implementation review, and support.
About You
You have been known as the trusted customer advisor. You love understanding what the customer’s current business processes are, their issues and their challenges. You help map and improve customer business processes to best take advantage of Shippo. You love taking on tough complex projects and managing from inception to successful rollout. You love taking care of customers, showing them new ways, helping them to understand the software and benefits. No customer is too small.
You don’t get too stressed out when you have to juggle too many balls at the same time. You’re not afraid of technology or to learn new things or new ways of doing business. You are proactive in anticipating and resolving problems. You don’t mind helping others wherever needed whether it’s in sales, marketing or product management. You take ownership, initiative and pride in your work. You are the voice of the customer to the company.
