Customer Success Manager

Ally.io

Bellevue, WA, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 02/08/2021
  • Website: Ally.io
  • Company Address: 10400 4th St #500, Bellevue, WA 98004

About Ally.io

The Ally.io OKR system helps businesses like Slack and Remitly attain the results they need today and the agility for the future by focusing teams on the goals that matter most.

Ally.io is based on the OKR (objectives and key results) framework, which is an operating model for running agile teams/businesses and has been made famous by Google and other industry leaders.

Job Description

Who are we?

Ally.io is a Strategic Goal-Planning & Execution Management software that enables businesses like Slack, Remitly, Ticketmaster and Accolade to operate with the organizational alignment, agility, focus and transparency they need to match the fast pace needs of their evolving markets. Ally.io is based on the OKR framework which is an operating model for running agile teams/businesses and that has been made famous by Google and other industry leaders.

Our team is fueled with a passion for innovation, growth, and a relentless commitment to making the businesses and teams achieve amazing results. We hire dynamic, passionate, and innovative individuals who thrive in fast-paced environments.

The Opportunity: 

We are looking for an experienced Customer Success Manager or Account Manager who has an unstoppable drive for customer satisfaction, revenue retention and revenue growth. Successful candidates must be personable, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The CSM role is a critical part of Ally.io’s strategy and is responsible for customer health and retention. We are seeking an individual who is inherently a customer advocate who thrives in a startup environment.

What will you do?

  • Manage an enterprise book of customers, responsible for revenue retention & growth
  • Prepare, implement and execute Strategic Account plans and update on a quarterly basis
  • Establish a trusted relationship with each customer and drive continuous engagement, adoption, and value of our products
  • Proactively identify and lead CSM process improvements
  • Collaborating with internal teams on the customers’ behalf
  • Coordinate with the sales team to identify expansion opportunities
  • Work with marketing team to support voice of customer opportunities
  • Work with leadership and cross functional teams to drive customer success strategy ongoing

Qualifications

Is this you?

    • College degree or 4+ years of equivalent experience – bonus points if you have experience with OKRs
    • 5+ years working with B2B SaaS enterprise customers in a CSM or AM capacity
    • Successfully managed and work with enterprise level customers
    • Know how to convey a vision & support adoption strategy—you can communicate the advantage of OKRs and empower customers with a sense of what’s possible
    • Excellent verbal and written communication skills
    • Self-driven and proactive in nature
    • Strength in multi-tasking, prioritization, attention to detail, and organization
    • Excellent teammate who gives ideas to improve processes
    • Patient and active listener
    • Are results-minded and see how to capitalize on the diverse strengths of people around you to succeed
    • Are a doer—you find the opportunities to help customers and you take them

Benefits

  • Ownership and autonomy to drive customer and culture initiatives
  • Centrally located in downtown Bellevue
  • Career Development - learn & be mentored from experienced co-workers
  • Competitive salaries
  • Medical Insurance
  • Paid time off

Additional information

Why Ally?

  • Ally has a culture that is customer obsessed, radically transparent, constant strive for excellence and unstoppable drive for results
  • A supportive environment where you will be surrounded by colleagues committed to helping each other learn, grow and have fun
  • We offer competitive pay and great benefits including health, dental, and vision
  • We are funded by some of the best known VCs and are experiencing hyper growth

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.