Customer Success Manager

BigID

Zurich, CH
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 02/08/2021
  • Website: bigid.com
  • Company Address: 524 Broadway, New York, NY, 10012

About BigID

BigID is transforming how enterprises protect and manage the privacy of personal data.

Job Description

Who we are:

BigID redefines data privacy and protection: helping organizations know their data for privacy, protection and perspective. BigID is a next-generation data intelligence platform that helps organizations discover and manage personal and sensitive data across their entire data ecosystem – and take action for privacy, protection, and perspective. 

Headquartered in New York City with a worldwide presence, we are building a global team with a passion for innovation, data and privacy.  BigID was founded in 2016, has raised close to $200M in venture funding, and has been recognized as a 2019 World Economic Forum Technology Pioneer, a 2019 Business Insider “Business to Watch”, awarded “Best Privacy Solution” for Info Security's Global Excellence Awards, and more.

At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, integrity, and teamwork.

Privacy Is Our Passion - So are Our People!

What you will do

  • Work with clients to build Customer Success Plans, establishing critical goals, to aid the customer in achieving their objectives.
  • Be a trusted/strategic advisor with customers and drive continued value of our products and services.
  • Work closely with BigID’s Sales and Services Teams to find opportunities for new usage of BigID’s technology and solution.
  • Work to identify and/or develop upsell opportunities.
  • Maintain a regular cadence of account reviews with key stakeholders to ensure expectations are being met and the client is seeing ROI on their investment.
  • Advocate customer needs/issues cross-departmentally and program-manage customer concerns.
  • Support Professional Services with scoping and selling follow-on and new service opportunities.
  • Help build the appropriate level of process to enable scaling our team to our growing business.
  • Share our Values of Care-Do-Try-Shine!

What You'll Bring:

  • 5-7 years in a customer success function with customer engagement experience in post-sales or professional services functions in start-up environment
  • Proven track record in high-end security or privacy software solutions
  • You have relevant work experience in a client-facing customer success or strategic account management role with strong experience in providing customers with strategic guidance
  • You will have a rich history of growing customer happiness, adoption and retention.
  • You will possess exceptional verbal, written, social, presentation and interpersonal skills.
  • Thrive in a multi-tasking environment and can adjust priorities on-the-fly while still having the ability to focus on details and be analytical.
  • Good problem-solving skills coupled with the ability to provide quick resolution to problems.
  • You will be a strong teammate, but still a self-starter.
  • Experience navigating and steering customer engagements to completion with a high level of customer happiness.
  • Familiarity with both on-prem databases as well as cloud data sources is helpful.
  • Background in big data, privacy, cataloging, information security areas on either customer or vendor side preferred.
  • BS/BA degree
What’s in it for you?!
Our people are the foundation of our success, and we place a high priority on offering a wide range of benefits that make our team happier and healthier.
  • Equity participation - everyone shares in our success
  • Flexible work arrangements - we are all grown-ups
  • Other compulsory benefits based on country of residence

Our Values:

We look for people who embody our values - Care, Do,Try & Shine.

  • Care - We care about our customers and each other
  • Do - We do what it takes to make a positive impact
  • Try - We try our best and we don’t give up
  • Shine - We shine and make it our mission to always stand out

Diversity & Inclusion: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. Come as you are.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.