Senior User Researcher

Color

Burlingame, CA, US
  • Job Type: Full-Time
  • Function: Web/Graphic Design/Internet
  • Post Date: 02/27/2021
  • Website: color.com
  • Company Address: 831 Mitten Rd, Burlingame, CA, 94010

About Color

Color’s mission is to help people lead the healthiest lives that science and medicine can offer. We launched in April 2015 with a simple, affordable genetic test to help people understand their risk for hereditary cancer. In 2017, we added coverage for hereditary heart conditions. Between them, cancer and heart disease constitute the two biggest causes of death worldwide. In September 2018, we introduced a new health area, medication response, to help people understand how their genes may influence response to certain medications.

Job Description

Recently named by Rock Health as the 'Best Digital Health Company to Work For,' Color is a leading healthcare technology company. Color makes population-scale healthcare programs accessible, convenient, and cost-effective for everyone. Color works with health systems, employers, and national health initiatives around the world including the million-person All of Us Research Program by the National Institutes of Health. 
 
Since March 2020, Color has mobilized to repurpose core parts of its infrastructure for a massive COVID-19 response and helped fundamentally change the access model for COVID-19 testing across massive public health programs (including the City of San Francisco and community-based efforts in Oakland), major U.S. employers, and universities. For more information about Color and its response to COVID-19, visit www.color.com.
 
If you are not sure that you're 100% qualified, but are up for the challenge - we want you to apply!
 
From COVID to genomics, Color has been on the forefront of population health. Our mission is to help everyone lead the healthiest life that science and medicine can offer. We need your help to quickly deliver experiences that are valuable, intuitive, and inclusive.
 
This role provides an opportunity to work in service design to connect digital interfaces, test kits, labs, and programs to users, specialists, administrators, employers, and government agencies. We’re helping people stay safe, get treatment early, and be empowered.
 
We’re building on our success in democratizing access to clinical-grade genetic testing to deliver the first data-driven health system infrastructure to shift the economics from managing illness to keeping people well.
 
The team is small but quickly growing. We need your help to develop foundational methods from the ground up. Your research will help us scale, discover new needs, and launch products that will change healthcare for millions of people.

How You'll Contribute:

    • Collect and analyze user behavior through a variety of qualitative and quantitative methods, such as usability studies, field visits, ethnographic research, surveys, benchmark studies, web analytics, and online experiments (A/B testing)
    • Collaborate with data scientists and scientific researchers on more quantitatively intense or formal research projects
    • Partner with cross-functional teams to prioritize research opportunities in a fast-paced, rapidly changing environment
    • Understand and incorporate complex regulatory, business, and technical requirements into research
    • Communicate and integrate research findings to a diverse audience through written reports and in-person presentations
    • Champion all users to ensure our products are available, accessible, and inclusive

Our Ideal Candidate Will Have:

    • 5+ years UX research experience with a consumer product
    • Experience conducting interviews, contextual field visits, and usability studies, either live or remote
    • Experience with self-directed data analysis -- SQL and Tableau experience is a plus
    • Understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process
    • Effective interpersonal, communication, negotiation, and collaboration skills
    • Dedication to shipping the best product, within real-world constraints
    • A graduate degree in a related field, like psychology, human factors, human-computer interaction, information sciences, sociology, or marketing 
    • A portfolio showcasing how you frame, execute, and share out your work
Color is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Color prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Color conforms to the spirit as well as to the letter of all applicable laws and regulations.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.