Customer Success Associate


New York City, NY, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 06/11/2021
  • Website:
  • Company Address: 568 Broadway 9th Floor, New York, NY, 10012

About Zocdoc

ZocDoc is the tech company at the beginning of a better healthcare experience. Each month, millions of patients use ZocDoc to find in-network neighborhood doctors, instantly book appointments online, see what other real patients have to say, get reminders for upcoming appointments and preventive check-ups, fill out their paperwork online, and more. With a mission to give power to the patient, ZocDoc's online marketplace delivers the accessible, seamless, and simple experience patients expect and deserve. ZocDoc is free for patients and available across the United States via or the ZocDoc app for iPhone and Android.

Job Description

Our Mission:

Healthcare is too hard. At Zocdoc, we strive every day to make it easier for patients to get the care they deserve. Founded with a mission to give power to the patient, Zocdoc enables the seamless healthcare experience patients expect and deserve. Every day, we hear from patients who tell us about the very real difference we’ve made in their lives. You can hear some of their stories here.


Your Impact On Our Mission: 

As a Customer Success Associate, you will be the driving force in helping our doctors maximize their experience on Zocdoc. In this role, you will work directly with clients and internal teams with focus on increasing LTV through the clients’ onboarding experience. A successful candidate will first learn the ins and outs of the Zocdoc product, as well as the process by which we engage and onboard our recently-closed practices.  From there, you will improve your efficiency in getting providers as well-set up as possible.  You will then develop your influencing skills, focusing on driving feature adoption and increasing the stickiness of our services within a practice.  Once you have mastered those skills, you will position yourself to advance within the existing business organization and into the Account Management Team


You’ll enjoy this role if you are…

  • Passionate about providing top notch customer experiences
  • Comfortable working remotely, and a strong believer in individual accountability
  • Intellectually curious and looking to develop and grow provider and user success
  • Enthusiastic about working in a diverse and supportive team environment
  • Motivated self-starter with problem solving and issue resolution skills


Your day to day is...

  • Working closely with local sales and client operations teams to onboard new practices.
  • Being an expert on product in Zocdoc and training customers and their teams on best practices to be successful.
  • Efficiently managing time to focus on essential activities to ensure customer satisfaction and their success on Zocdoc.
  • Proactively identifying and resolving issues that could affect customer satisfaction and loyalty.
  • Optimizing customer accounts by improving engagement, adoption, and overall realized value.
  • Making recommendations to customers on different ways to increase adoption and patient bookings.


You’ll be successful in this role if you have…

  • Bachelor’s degree or equivalent
  • Top notch customer service skills
  • Experience in a customer success, customer service, or post-sales team is a plus
  • 1-2 years professional experience or recent grad with demonstrated academic success and relevant extracurriculars/internships
  • Stellar communication and interpersonal skills
  • Strong attention to detail, highly organized, and a quick, curious learner
  • Ability to think on your feet and thrive in a dynamic, start-up environment



  • Competitive PTO
  • 100% paid employee health benefit options
  • Parental leave
  • Cell phone reimbursement

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.