Customer Success Associate - Harrisburg, PA


Cranberry Township, PA, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 03/07/2021
  • Website:
  • Company Address: 150 Pierce Street, Somerset, NJ, 08873

About PharmScript

PharmScript provides superior pharmacy services in support of long-term and post-acute care facilities.

Job Description

PharmScript is one of the nation’s leading pharmacies, partnering with long-term and post- acute care facilities to supply medications to thousands of residents and patients. When you join the PharmScript family, you join the ranks of more than 1,700 dedicated people across the country who help to get safe, accurate, and timely medication to those who need it most.


We’re looking for a Customer Success Associate to join our PharmScript team within our Customer Success department. As a Customer Success Associate, you’ll work to develop an understanding of LTC Pharmacy Operations and PharmScript customer business models. The Customer Success Associate is responsible for ensuring customers of PharmScript pharmacy achieve their desired outcomes.  The Customer Success Associate is a resource between facilities and internal pharmacy departments to ensure performance standards and maintain an overall positive experience with PharmScript.


The ideal candidate is a people person who enjoys troubleshooting and resolving problems and is dedicated to helping customers. For you, no task feels too small and no challenge impossible. Excellent communication and interpersonal skills are essential.


Key Responsibilities:

  • Partner with assigned nursing facilities to ensure customer satisfaction with pharmacy services
  • Effectively collaborate with leaders throughout operations to deliver additional value to contracted long term care facilities
  • Ensure facility regulatory compliance and conformance to all applicable State and Federal Laws related to medication distribution from PharmScript
  • Conduct inspections of all drug storage areas per Federal & State Regulations
  • Assist facility in monthly routine pharmacy inventory and audits
  • Participate in the monitoring and maintaining of an impactful basic cost containment program within areas of focus
  • Educate administrators, DONs and LTC facility staff on basic pharmacy cost management
  • Promote guidelines for medical necessity and high cost/dangerous medications for residents
  • Advise facility staff regarding preferred medication covered by Medicaid and Medicare Part D
  • Ensure pharmacy policy and procedures are in place throughout facility operations
  • Educate licensed staff on company policy and procedure, and company protocol via in-servicing
  • Help prepare facility for annual state survey (assist facilities in preparation of the state annual survey)
  • In-service, inspect, replenish, troubleshoot, audit, and outdated inventory in the automated dispensing machines located inside the facility
  • Arrange presentations and represent services the company provides for current and prospective customers
  • Conduct MAR to cart audits with licensed nurses
  • Maintain viable relationships with administrators, DONs, and licensed staff
  • Check all PharmScript inventory and equipment located inside the facilities
  • Provide a variety of approved in-services
  • Complete Root/Cause/Analysis and find a proper solution for all
  • Visit all assigned facilities in person at least 40 hours per week with possible opportunity for overtime and as needed based on the facility needs
  • Compile customer reports and assist with issue resolution management
  • Work with implementation to complete new start in-services and start-up go-live days for new PharmScript customers
  • Work directly with key PharmScript teams to deliver on customer commitments and meet service level agreements
  • Conduct job responsibilities of professional standards in accordance with PharmScript’s Code of Conduct and Ethics, corporate compliance and applicable federal and state laws



  • High School education with more than 10 years as a pharmacy technician, bachelor’s degree in business, or other related preferred
  • Must possess well rounded business acumen in the long-term care pharmacy industry, with a minimum of 5 years of progressive project management experience, including 5 years in a senior operational leadership role with best practice procedural development and deployment experience
  • Must have proven success in a regulated distribution environment in the medical device, pharmaceutical, or related industry
  • Demonstrated track record of well-developed and effective organizational, leadership, motivational, analytical problem solving and strategic thinking skills
  • Must possess a strong knowledge of long-term care pharmacy dispensing systems and document imaging software


Skills and Abilities:

  • Strong analytical problem solving and strategic thinking skills
  • Excellent interpersonal skills
  • Ability to travel as needed
  • Basic computer skills and proficient in Microsoft Office
  • Salesforce or CRM experience is a plus



Travel is required to provide oversight to ongoing projects including implementations and deployments.


EEO Statement:

PharmScript is fully committed to employing a diverse workforce. We recruit and retain talented individuals without regard to gender, race, age, marital status, disability, veteran status, sexual orientation and gender identity or any other status protected by federal, state or local law.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.