Staff Product Designer - Digital Operations


  • Job Type: Full-Time
  • Function: Web/Graphic Design/Internet
  • Post Date: 02/19/2021
  • Website:
  • Company Address: 600 Townsend Street Suite 200, San Francisco, CA, 94103

About PagerDuty

In an always-on world, teams trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. PagerDuty is the central nervous system for a company’s digital operations. We identify issues and opportunities in real-time and bring together the right people to respond to problems faster and prevent them in the future.

Job Description

Together we’re building a company that will endure and products people will love for generations to come.
We believe that people do their best in a culture that fosters inclusion, innovation, and success. Our values - Champion the Customer, Take the Lead, Run Together, Ack + Own and Bring Yourself - serve as the foundation of our collaborative and dynamic culture.
Whether it’s conducting a retrospective, participating in our bi-annual hack weeks, cranking out a new product feature, supporting our two PagerDuty bands, or doing our day to day work, Dutonians live and breathe these five values every day. Together, we solve real customer issues and fulfill our mission of connecting teams to real-time opportunities and elevate work to the outcomes that matter.
We’re building an inclusive workplace that represents the real, everyday people we support around the world. From how we build our teams to who sits in the boardroom, we hope you can see yourself at PagerDuty.
Why We Need You
We are building a real-time digital operations management focus for small startups to large Enterprises to prepare for, prevent and respond to urgent issues quickly and efficiently. A seamless, simple web and intuitive experience is crucial to our continued growth. We are looking for an experienced Staff Product Designer, who will have a considerable impact on making our user experience among the best in any category. You love designing intuitive experiences that delight your users and make them successful. You are creative and thoughtful, but you also care deeply about understanding customers and considering their feedback. You have a healthy interest in product development and collaborating with a team to turn your designs into a beautiful reality. If we’ve just described you, then let’s talk about a role in our growing product design team.
In this role, you will have the opportunity to design integrated experiences across tools our customers use every day, including Amazon Web Services, Netflix, Microsoft, Slack, and other platforms. Within Digital Operations, our customers can get an at-a-glance view of what is about to happen, what is happening and what happened with their services, incidents, and teams. You are passionate about connecting the dots where others might only see noise and tell a compelling narrative that helps customers make informed decisions in real-time about their organization. In today's always-on product environment, where time is our customer's most valuable resource, this is where we can help our customers detect and prevent incidents from happening and develop a best-in-class digital operations platform in the market.

Key Responsibilities

    • Partner with Product Managers to prioritize, define, and deliver best-in-class user experiences.
    • Develop and execute on a design strategy that integrates with multiple product areas. 
    • Provide design direction for functional group or technology area. 
    • Create design artifacts that inspire others and that are recognized by the team as raising the bar for the product.
    • Proactively generate new cross-product ideas and leads the implementation in this group.
    • Fluent in agile, able to build and groom backlogs and write tickets, to prioritize work to map to strategic initiatives.
    • Design beautiful, useful, and desirable user interfaces and experiences in a team environment.
    • Conduct user research & usability tests and synthesize insights and feedback to validate design decisions.

Skills & Attributes

    • You are empathetic; you have a strong desire for learning about people and how they use the software.
    • You can clearly communicate your thoughts and opinions to justify your design decisions.
    • You are a strategic thinker that can break down complex problems into simple solutions.
    • You are self-driven and resourceful; you take on new challenges and opportunities in a fast-paced environment.
    • Grasp how effective visual communication (from font pairings to style tiles) helps translate compelling ideas across any team, in any field.
    • Stay in the loop and on top of the latest standards, changes, trends in the UX/UI product design field.
    • Function independently and in a team environment, with excellent collaboration skills.
    • You have worked with consumer-facing products and have an appreciation for simple and delightful experiences.
    • Be a passionate and effective advocate for design with non-design audiences.
    • Have experience delivering WCAG 2.0 Level AA user experiences.

Minimum Qualifications

    • You have 8+ years of relevant experience in the UX design of digital products that have been released to the market.
    • A portfolio of work that demonstrates taking multiple projects from start to finish (from research and discovery through to implementation with engineers and product teams).
    • You have the ability to think at a high level about product strategy but also act–with speed and precision–to deliver the tactical pieces to realize it.
    • You have excellent communication skills.
    • Helped establish a design thinking culture at a fast-growing company.
    • Ability to mentor junior and senior members of the UX team.
    • Proficiency in Sketch and Figma as well as familiarity with online user research tools
PagerDuty offers:
- Competitive salaries and company equity
- Comprehensive benefits package including: medical, dental, and vision plans for you, your spouse and family
- Generous parental leave
- Paid vacation (3 weeks vacation your first year, 4 weeks afterwards) in addition to paid holidays and ample sick leave
- Opportunities to get involved in PagerDuty's Employee Resource Groups (ERGs) and other diversity initiatives. ERGs are self-organized, employee-run communities focused on advancing a sense of belonging and inclusion for all - members, advocates, and allies.
- Paid employee volunteer time - 20 hours per year
- Bi-annual company wide hack weeks
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
PagerDuty is for people. Meaning, we extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process.  Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.
Our stewardship of the data of many thousands of customers means that a background check is required to join PagerDuty. We will, nonetheless, consider for employment qualified applicants with arrest and conviction records in a manner consistent with local requirements.
PagerDuty uses the E-Verify employment verification program.
To all recruitment agencies: PagerDuty does not accept agency resumes. Please do not forward resumes to our jobs alias, PagerDuty employees or any other company location. PagerDuty is not responsible for any fees related to unsolicited resumes.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.